You might think that Nissan, the first car-maker to achieve widespread success with a zero-emissions electric vehicle, cares deeply about the environment. But Clayton Brander isn't so sure.
Three years ago, the Powell River, B.C., resident chose to buy a used 2013 Nissan Leaf, motivated by a keen interest in sustainability.
"I love the car," he said. "Honestly, in three years and 40,000 kilometres, I've replaced a set of tires and windshield wiper fluid. Nothing breaks down. It's a fantastic little vehicle. I think electric vehicles are the way to go."
But nowadays, instead of being able to drive the 120 km that 2013 Leafs could initially go on a full charge, Brander can't get much more than 80 km. He has even become hesitant about turning on the heat or window defroster, since using those features require battery power and will reduce his driving range even further.
Brander always knew that batteries lose capacity over time, and he figured it wouldn't be a problem getting a new one.
"The dealership where I bought the car said that in a few years, you can replace the battery for about $5,000," said Brander.
But now, he can't find one. He's tried two nearby Nissan dealerships, three local repair shops and contacted Nissan Canada.
"Nissan hasn't been helpful. I've sent probably six emails to them," said Brander. "They keep telling me to go to the dealership. I called my local dealership and they sent emails to Nissan Canada. Six weeks later, neither of us has gotten a response."
Both dealerships told him that a new battery — if he can find one — could cost him at least $15,000, which would be more than he paid for the vehicle in the first place.
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Owner of all-electric Nissan Leaf frustrated by difficulty of getting new battery