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Canadian Model 3 and Software updates

Discussion in 'Canada' started by Tomayr, Jun 10, 2018.

  1. Tomayr

    Tomayr Member

    Joined:
    May 20, 2018
    Messages:
    38
    Location:
    Ayr, On
    I am beginning to wonder how software updates will roll out in the Model 3's in Canada. It appears the model 3's use Rogers for LTE service and we do not have access to WiFi yet except for at a service centre.

    Most of us have software version 2018.18.13, but 2018.21.9 is already available. With the lack of wifi, and the assumption that Tesla tries to limit the size of downloads over LTE, how can we force the car to update?

    Frustrating as 21.9 appears to bring some nice extra features to EAP
     
  2. McCaesar

    McCaesar Member

    Joined:
    Apr 27, 2018
    Messages:
    102
    Location:
    Oakville, Ontario, Canada
    I got 2018.21.9 Saturday night. It downloaded and installed overnight. When you’re notified it’s ready you can schedule for overnight or do it right away.
     
    • Informative x 1
  3. anderslangen

    anderslangen Member

    Joined:
    Apr 17, 2018
    Messages:
    33
    Location:
    Guelph, Ontario
    I got version '2018.18.14 add5324' downloaded the day after my delivery.

    Anyone else on 2018.18.14?
     
    • Like x 1
  4. Rlhm3

    Rlhm3 Member

    Joined:
    Apr 30, 2018
    Messages:
    54
    Location:
    Orleans (Ottawa), Ontario, Canada
    I just checked and I am.
     
  5. darkenergy

    darkenergy Member

    Joined:
    Apr 13, 2018
    Messages:
    91
    Location:
    Canada
    I had 2018.20.5 at pickup on June 2nd. 2018.21.9 was available on Friday morning and I kicked off the install at lunch time.

    I would characterize the EAP improvements as modest but a solid incremental improvement. Display of adjacent lane vehicles are now present, but everything is a car. Positioning is laggy and visually inaccurate on the display; which is probably irrelevant.

    We tried it over a 13km run off highway with one interrupt event when I chickened out coming up to a stopped bus. A bit twitchy, and the lane positioning was a bit more towards the left than I'd do myself.


    You could try rebooting the panel/computer. I've done that a couple of times this week for unrelated items and perhaps it help accelerate the updates? Nothing like evidence free coincidence to make me jump to conclusions.
     
    • Like x 2
  6. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    6,591
    Location:
    Austin, TX
    Canada is no different from the US in this regard (other than different cell carrier). Updates come when they come, and they don’t come to all cars at the same time. Updates roll out over days to a week or more. Small batches are used so if there’s a problem the update can be stopped before it affects the whole fleet. Model S updates have been handled the same way. There is no way for you to force an update until Tesla decides it’s ready to send it to you. Sometimes that’s a good thing as you avoid some bugs that way.
     
    • Informative x 2
    • Helpful x 1
    • Like x 1
  7. noicepls

    noicepls Kill Urban ICE - Save Polar Ice

    Joined:
    Apr 20, 2018
    Messages:
    151
    Location:
    Lambton County ON.
    I got notified on my Model 3 touchscreen of the available 18.21.9 software update as I got into the car to go home last Friday evening at 7:15 pm EST. I accepted the pre-set update time of 10:15 pm EST, at which time the car was successfully updated while parked in my garage at home.
     
    • Informative x 1
  8. 03DSG

    03DSG Active Member

    Joined:
    Apr 5, 2016
    Messages:
    1,335
    Location:
    Canada
    I picked up Tuesday June 5’th. It was 20.5. Updated Friday to 21.9.
     
  9. Tony_YYZ

    Tony_YYZ Active Member

    Joined:
    Apr 7, 2016
    Messages:
    1,092
    Location:
    Caledon, ON Canada
    I was told by Tesla support last night that 21.9 has been halted as well due to issues.
     
  10. noicepls

    noicepls Kill Urban ICE - Save Polar Ice

    Joined:
    Apr 20, 2018
    Messages:
    151
    Location:
    Lambton County ON.
    Tony, did they say what would happen to all those cars (like mine) that have already been updated to 21.9, if there are issues with it? Did they hint regarding the kind of issues?
     
  11. ZooSean

    ZooSean ZOO

    Joined:
    Feb 16, 2018
    Messages:
    626
    Location:
    Markham, Canada
    Because too much hands on the wheel nag .
     
  12. Tony_YYZ

    Tony_YYZ Active Member

    Joined:
    Apr 7, 2016
    Messages:
    1,092
    Location:
    Caledon, ON Canada
    I tried probing but they wouldn't tell me. They just said that the issue I'm experiencing was much better than what that update was causing. He did let slip that 21.9 was failing during the install for some folks, but wouldn't elaborate on what issues people who successfully installed it were experiencing.

    This happens all the time with Tesla updates. 20.5 was also halted after it started rolling out.
     
    • Informative x 1
  13. MG01

    MG01 Member

    Joined:
    May 31, 2018
    Messages:
    16
    Location:
    Burlington
    I updated to 21.9 on Saturday. I got kicked out of EAP twice today on my drive to work. it was a little unnerving. It worked fine all last week on the same route.
     
  14. johndorian

    johndorian Member

    Joined:
    Mar 25, 2018
    Messages:
    155
    Location:
    GTA
    Mines with service right now and I asked to have it updated. Will report back with the version I end up at. Dropped off with 2018.18.13 6a8a06e
     
  15. eros

    eros Member

    Joined:
    Mar 1, 2018
    Messages:
    142
    Location:
    Ontario
    Just got 18.21.9 today. Haven't had a chance to look at it yet.
     
  16. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    6,591
    Location:
    Austin, TX
    People with problematic updates are generally among the first to get the next update.
     
  17. Munch

    Munch Member

    Joined:
    Mar 19, 2016
    Messages:
    159
    Location:
    Toronto
    Hmm this may explain why last week I got a notice of an update, scheduled it, but there was no signs of anything installed the next morning.
     
  18. johndorian

    johndorian Member

    Joined:
    Mar 25, 2018
    Messages:
    155
    Location:
    GTA
    Updated to 2018.21.9 after my service today.
     
  19. Rchan88

    Rchan88 Member

    Joined:
    Apr 17, 2018
    Messages:
    69
    Location:
    Mississauga, Ontario Canada
    Got the software 2018.21.9 update this morning . Did not expect to get it so soon. I have not got the chance to try the AP yet. Needed to wait for the car to have PPF before taking the care to highway.
     
  20. mistermatt

    mistermatt Member

    Joined:
    Feb 12, 2016
    Messages:
    27
    Location:
    Toronto, Canada
    I took delivery last night with 2018.21.9 installed
     

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