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Canadian Price Increase Fact or Fiction?

Discussion in 'Canada' started by allanhof, May 1, 2015.

  1. allanhof

    allanhof Member

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    Hello all, I recently put down a deposit on a 85D on the advice of the sales person who told me a 4% price increase was happening midnight on April 28th. To lock on the price I went ahead......days later still no increase and it is now May 1st. In fact I am now told it will be 1-2%. I really feel as though this was a tactic to get me to buy in April at month end.

    Anyone else seen this kind of behaviour from Tesla sales people? Is the price increase a reality? I have until May 5th to back out.

    Would appreciate the input,
    Thanks
     
  2. mknox

    mknox Well-Known Member

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    Well, Tesla do hire staff with specific sales targets. Here's a snippet from a current job posting for Toronto Yorkdale:

    5-1-2015 11-01-01 AM.jpg

    You can see the full job posting here.

    Pushing sales based on a hypothetical price increase does seem a bit out of line with another job posting responsibility of representing the company in a professional manner, however, the sales person may have honestly believed or heard there was to be an increase. With the drop in the Canadian dollar against the US dollar, it would have been a good bet if nothing else.
     
  3. allanhof

    allanhof Member

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    I agree the price increase may in fact happen....my issue is the integrity of the buying process. I have run sales org's for over 20 years. If one of my seller's intentionally deceived a customer for a sale, the outcome for that seller would not be positive.
     
  4. RiverBrick

    RiverBrick Active Member

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    Not a tactic and as you say, you can back out. Exchange rates fluctuate, which can change prices.

    For now, Canadian prices on the Model S and accessories are actually less than in the USA in converted dollars. This is despite TM having to pay a 6% import duty on each car due to not enough North American content.
     
  5. mknox

    mknox Well-Known Member

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    Agreed. I am just wondering if it was intentional deceit or eagerness to meet a sales quote based on a hunch or even good information that didn't materialize. Tesla is famous for changing their stories on the fly. Just ask any early owner who bought the Service Plan because it was required to maintain your warranty... until it wasn't :rolleyes:
     
  6. Doug_G

    Doug_G Lead Moderator

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    Tesla isn't known for having the best internal communications. It may well have been an honest error, or a even change in plan by management.
     
  7. allanhof

    allanhof Member

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    My sales rep just got back to me stating he had many customer calls feeling the same way. To his credit he mentioned he was begging his manager to ensure the increase hits the site to cool down the masses. That said still no difference on the site as of today on the cost on the actual cost of the car (outside of accessories). The increase is now at 1.3% so I am told.

    - - - Updated - - -

    Appreciate the insight. I really do not want to believe this was intentional, it just felt wrong.
     
  8. Al604

    Al604 Member

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    Yes, I was on the fence on a 70D. Sales Rep gave me the same line about price will be increasing on midnight April 28th. I put a deposit down and have until May 5th to cancel, but i haven't see a price increase on the website.

    I'm going to send the rep an email asking about the price increase....see what he has to say.
     
  9. mibaro2

    mibaro2 Member

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    showing the other side of the coin:
    To give an example of when the sales people were right about a price increase : I think it was Jan 2013, and I was told the prices were going up in a week. I didn't put down a deposit. Sure enough, they went up, and I ended up paying more for my S85.
     
  10. RiverBrick

    RiverBrick Active Member

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    When they raised prices in late January-early February 2015 due to the Loony's continued decline, there was a poster who was disappointed and miffed that he was not warned of it during a test drive. Apparently, some other potential customers got advance notice, though not necessarily at the same store.
     
  11. kaneda

    kaneda Member

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    I placed my order just before the European prices increase in Jan and this saved me 5k Euros.

    I guess the staff is aware of timing around price changes but not if the details like exact percentage, etc.
     
  12. Ugliest1

    Ugliest1 S85: "Sparky"

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    Is there a problem canceling and re-ordering when the timing is better for you? I highly doubt there was deliberate subterfuge.
     
  13. Lex

    Lex Member

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    #13 Lex, May 1, 2015
    Last edited: May 2, 2015
    I too was told a $CDN price increase would happen inside of x days (but was not told a %). Given our numbers, it seems there was an internal communication. At my place of work we recently told our customers certain products were going up in price, and then on that date we did exactly what we said we would do. Though I'd like to see more sales in Canada and want the prices to be as low as possible, not following through reeks of cheesy sales 101, exactly what Elon Musk preaches against with regards to the customer experience.
     
  14. Doug_G

    Doug_G Lead Moderator

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    The exchange rate had some gyrations the last few days. Probaby gave them pause, decided to wait and see a bit.
     
  15. Al604

    Al604 Member

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    Looks like the price increase has just happened in Canada. Base 70D price is now 87,200. Price increase of $1200 or about 1.395%
     
  16. allanhof

    allanhof Member

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    Was at the Yorkdale location yesterday....all is well again. Appears it was a honest communication. Had a chance to slightly change my configuration as well.
     
  17. Matias

    Matias Active Member

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    Price increase in Finland also
     
  18. Krugerrand

    Krugerrand Active Member

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    #18 Krugerrand, May 2, 2015
    Last edited: May 2, 2015
    On the other hand, had you waited to place your 'refundable' deposit and then the price increased a few days later would you not have felt the Tesla rep should have told you? There's always two ways to look at it. It is a shame that the timing hasn't been as the Tesla rep was informed or believed because now he or she looks bad and you as a potential customer feel that perhaps you'd been duped. Instead of focusing on the possibility of the Tesla rep being shady, simply focus on your situation concerning the car. Are you ready for a new car and all that that entails like financing, selling an older car, etc...? Are you ready to go electric? Will this car suit your purposes, lifestyle etc...?

    Edit: Ah, I see the price change did come. I know it's hard to believe that Tesla does things differently than traditional dealerships, but they really are different. Reps have been wrong about things before and I'm sure they'll be wrong again in the future, but most (because there's always a bad apple somewhere in the cart) seem to (from several hundreds of posts here on this forum) really try their best to get it right for the customer.
     
  19. allanhof

    allanhof Member

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    Not sure what this has to do with timing.
     
  20. Ugliest1

    Ugliest1 S85: "Sparky"

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    OP:
    I thought you were writing that you feel you were misled by a timing tactic, i.e. "price is going up, buy now". Then, why not just cancel? You get your deposit back within the first several days, right, so you don't lose anything. Then you can be sure you weren't misled, and you didn't succumb to the supposed pressure tactic. The flipside is, re-ordering later when you are not feeling pressured would (you now know) have cost you an additional $1,200.

    In hindsight which is always easier :)-)), it seems clear the staff had been warned that a price increase was imminent. They weren't quite sure when, but "knew" it was coming darn quick. As it was, it sounds like they were 3 days early with the warning (Apr 28 you were told; actual increase May 1 midnight). Tesla's normal internal communications ...challenges... notwithstanding, I can see a message going out to Canadian staff about the increase but then the web group doesn't quite get the change into production for a few days afterwards. Maybe it was supposed to have been changed by Apr 28. I've been on a few projects like that myself.

    I know we're all used to stealerships who have 743 of these kinds of tactics, and tactics within tactics, to show us that we need to buy RIGHT AWAY! That's probably a natural built-in barometer for judging how Tesla behaves.

    "Never assume a conspiracy when mere stupidity would explain it." (For "stupidity", put in "normal human communication wire crossing", or "Tesla internal communications timing delays".

    On TMC Tesla staff are often accused in absentia of nefarious dealings. Most often (not *always*), those accusations prove false. I'm just sayin'.

    So if you either kept your order in, or canceled and re-ordered, fess up what's your configuration??? Inquiring minds want to know! :)
     

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