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Canadian Tesla Service

Discussion in 'Canada' started by marcn, Oct 2, 2018.

  1. marcn

    marcn Member

    Joined:
    Jul 2, 2018
    Messages:
    117
    Location:
    Kelowna, BC
    With my Model 3 only a week and a half old, I would like to get in touch with Tesla Service to note a few relatively minor things:

    1) Brakes make an audible "rubbing" sound at really low speeds, like when I'm backing out of my driveway - hard braking doesn't seem affected though
    2) The chrome Tesla emblem on the hood has a scratch on it from overly aggressive pre-delivery "detailing"

    However, when I called the closest service center (Vancouver), it went to voicemail -- which is full! Unfortunately, I don't seem to be able to book a service appointment via their website, either - it just has an error message: "Oops - something went wrong. Please contact Customer Support at (877) 798-3752 for assistance with scheduling your service appointment." I'm afraid if I call the generic toll-free number, they're just going to end up redirecting my call to Vancouver SC anyways.

    Neither of these issues seems dire enough for me to waste a weekend and several tens of killowatts to travel to Vancouver (especially with weather in mountain passes getting worse), so ideally it would just get marked down in my account so that if/when a mobile service tech is in the area, they can pop by and take a look (or, for the case of the emblem, just send me a new one that my local detailer can re-apply).

    Does anyone have experience booking service at Vancouver or (even better) mobile service?

    Thanks!
     
  2. fidodido

    fidodido Member

    Joined:
    Sep 7, 2018
    Messages:
    213
    Location:
    Vancouver, BC Canada
    I think you can just email them and ask to make a notes on your account; [email protected]
    They're not most responsive team, but they do get back to you. I just dropped off my 3 for paint issues and other minor issues, and got a rental from Enterprise. My wife was somewhat puzzled with my choice; Dodge Charger. I hope I can get it back in short days.
     
    • Helpful x 1
  3. marcn

    marcn Member

    Joined:
    Jul 2, 2018
    Messages:
    117
    Location:
    Kelowna, BC
    Thanks! Just sent them an email.
     
    • Like x 1
  4. spurs10

    spurs10 Member

    Joined:
    Aug 16, 2017
    Messages:
    278
    Location:
    Vancouver Canada
    I have the break sound as well
    I believe is normal since the car is dead silent especially at low speed with no road noise
    but plz let me know if they find it abnormal
     
    • Like x 3
  5. dmd2005

    dmd2005 Active Member

    Joined:
    Oct 5, 2015
    Messages:
    1,133
    Location:
    Abbotsford, BC, Canada
    maccn

    Check your pm.
     
  6. MountainPass

    MountainPass Vendor

    Joined:
    Mar 2, 2018
    Messages:
    1,300
    Location:
    Toronto, Canada
    Hope you get it resolved. We were just at our local service centre yesterday and got some weird looks when we bought rear brake pads for our M3. They were suspicious as to how we managed to wear them out! Definitely not from racing on the track ;)
     
  7. marcn

    marcn Member

    Joined:
    Jul 2, 2018
    Messages:
    117
    Location:
    Kelowna, BC
    I got a reply to my email already from the BC Mobile Service Advisor. They're going to let me know when there is a service technician in my area! Nice work, Tesla!
     
    • Like x 1

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