so i cancelled my plan for Nov 2016 Model S AP2 - I got back $600 this month with no warning the amount would be that low. I had it serviced twice but did not take it in the third time as I was hearing mainteance is not needed and assumed I would get 1/2 or 2 services worth back. The explanation from tesla is that I should have by now (40K) used 3 maintanence plans and I would have only 1 left by mileage and got $600. I asked them (and Haven't heard back yet) how come they didn't notify me of the amount and where does it say in the contract that I would have to use the 3rd plan up before cancelling?
They are really screwing ppl over with this. I've asked them to comp me a 3rd service and I will call it even. No reply.
That is almost carbon copy of the BS I was told, only I had a single service and they seem to be unable to grasp that I didn't purchase the plan with the car. When I bought the car I had just over 22k on it and they are using that as the measure for mileage, even after I've produced my purchase receipt of the maintenance plan which is dated six months after I bought the car.
Since you are in the US, you should try to gatther as many people you can find who have been screwed in this way and start a class action. I am surethere are hundreds or maybe thousands like you. If there are 1,000 people screwed nation wide at $1,000 per person, that's $1,000,000.00. Certainly a class action lawyer would consider it.