I cancelled my order this morning after repeated failures by the delivery specialist to respond to telephone calls, emails and my visits to the Delivery center with questions. This would have been my second Model S. What I really find hard to believe is that no one seemed to care that I was an unhappy customer. How can a company make such a great car but do such a lousy job at customer service? I sent in an email to the Delivery Specialist informing him why I was unhappy and cancelling my order. He immediately cancelled the order but never reached out to even attempt to salvage the sale.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
cancelled my order
- Thread starter PDFS
- Start date
Tam
Well-Known Member
Overworked. Layoffs. Store closures.
electricar
Member
Elon just can’t grasp that the employees are the company - such a shame since every employee that I have dealt with has been a true believer and incredibly helpful. If this keeps up I’ll just sell my stock and be done with it,
I am not sure as it doesn't seem anything else compares. Will take my time and look around
Shock-On-T
⚡️⚡️⚡️⚡️⚡️
Sounds like you had an incompetent DS.
Problem is that the DS doesn't get punished by you cancelling the order. It's you that misses out on the car.
Maybe after the dust settles you can reach out again and try and find a better DS. I don't know why you should have to, but that's Tesla for you.
aerodyne
2 of 3 EV's - Defect Free!
PFDS, sorry to hear this. My experience was excellent and car beyond expectations.
Perhaps you will consider another delivery center, or a private party purchase?
There are good DS. I can recommend one or three here in SoCal. They are overworked and underappreciated, but one said he was looking to stay with the company long term.
Tesla, IMO, is the employees. I don't even follow Elon's Twitter feed anymore. The owners and employees must work together.
Perhaps you will consider another delivery center, or a private party purchase?
There are good DS. I can recommend one or three here in SoCal. They are overworked and underappreciated, but one said he was looking to stay with the company long term.
Tesla, IMO, is the employees. I don't even follow Elon's Twitter feed anymore. The owners and employees must work together.
Sorry for your experience. Problem for the customer - and the only thing that keeps Tesla alive - is that there is really no "Tesla-killer". One by one the competing EVs disappoint in terms of range, efficiency, pleasure to drive, or a combination thereof. I have a deposit for the Taycan, but if the range is not around 300 I will look at the refreshed model S next year.
Instead of talking sci-fi about robotaxis, for 2019-2020 Tesla should get serious about fixing the customer experience. I would rate my P85D ordering / delivery a 10 (everything as people on this forum were describing - a new experience in buying a car), my first 3 (LR RWD) a 9 (OK, no surprises, but not much enthusiasm), my second 3 (P3D-) a 4 (audio system working intermittently, chaos at delivery center).
The cars are awesome, but there is only so much patience and good will in any customer.
Instead of talking sci-fi about robotaxis, for 2019-2020 Tesla should get serious about fixing the customer experience. I would rate my P85D ordering / delivery a 10 (everything as people on this forum were describing - a new experience in buying a car), my first 3 (LR RWD) a 9 (OK, no surprises, but not much enthusiasm), my second 3 (P3D-) a 4 (audio system working intermittently, chaos at delivery center).
The cars are awesome, but there is only so much patience and good will in any customer.
aerodyne
2 of 3 EV's - Defect Free!
The cars are awesome, but there is only so much patience and good will in any customer.[/QUOTE]
And with new customers who are not of the early adopter mindset, "You never get a second chance to make a good first impression"
And with new customers who are not of the early adopter mindset, "You never get a second chance to make a good first impression"
I’m not sure why you have to keep bugging the DS until the car is ready
Tam
Well-Known Member
In the beginning, it was able to resist critics who demand profits.
It was willing to spend money to make both customers and workers happy.
It first created a non-commision system but as long as salespeople were paid a living wage and not exploited, they were happy in their job which was translated to happy customers as well.
However, as it now is more responsive to the pressure for profits, it has to look for ways to cut down the cost which would affect its own customers as well as its own workers.
That's why going back to a private company is a good idea to boost the happiness of customers and workers.
There's no question that Tesla will be profitable in the long term but to punish customers and workers in the quest of short term profit is short-sighted.
You know, people tell horror stories about Amazon, but this sounds equally bad, or even worse. And a company that's trying to do good shouldn't be doing this. I wish someone showed up to buy Tesla out and take it private to escape all the profit chasing until it's actually ready for it. Too bad that 420 story wasn't true.
I do feel for the OP but for most buyers/owners there is little interaction with Tesla personnel and a lot of time with the car so while it might be frustrating at first in the end it is not so important. I think back to my prior car purchases and I always enjoyed the car but I never liked the buying process, at least Tesla is trying to make that part quick. And @Gary, as chaotic as it appears to us, who probably have too much insight into the sausage making, without Elon at the helm there would be no Tesla.
