I decided to cancel my reservation for a variety of reasons last month. I sent an email to ownership on Feb 21st requesting cancellation of the reservation and for the refund to be processed. I received a response on Feb 25th asking me to call to confirm, hoping that I'd change my mind. I called to confirm. March 6th comes and I email about the status of the refund. The rep responds that it takes 20 business days to process a refund. I paid via Paypal, so all someone needs to do is go into the account and click refund, but that takes a month. It amazes me how fast some companies are to take your money, but the second you want it back its an extremely painful process.