Hi All,
I am a European TM3 reservation holder and - in general - a Tesla fan.
Since, it seems that the originally promised EUR 35K Standard Range M3 will never be sold here (even off-the-menu) and my reservation is now mostly meaningless anyway (anybody can order and get their unit in a couple of months), I decided to get my reservation money back from Tesla.
It seems that it is impossible to cancel your reservation via the website and you need to call a Tesla shop or go there personally (the latter is impossible now due to the COVID-19 lockdown).
1) Tesla Advisors
The FAQ says: To cancel your reservation or order, contact a Tesla Advisor.
The link on the "contact a Tesla Advisor" is the "Find us" map without any filtering (superchargers...etc). On the shop markers/info-panels, there is only a phone number and no email address or web-contact form.
2) Reservation assistance
The "Manage your Model 3" page has an assistance phone number (again, no email and no web-based contact form). That phone number automatically responds in Dutch and no option to even switch it to English. Granted, I called it at the weekend, so it is somewhat ok that nobody picks it up but a multi-country support assistant number doesn't even speak English?
3) Wien Tesla Shop
Earlier on, I was contacted, in email, by one of the salesmen from the Wien Tesla shop that they could ship my Model 3 any time...etc sales talk. At the time, I told him that I am waiting for cheaper variants but kept the email address for later use.
~2 weeks ago I sent an email to the salesman, requesting assistance with the the cancellation. Email delivered but no reply at all. None whatsoever.
This is just no good.
-------------------
I have no doubt that I will get my reservation money back in the end but I expected much better performance from Tesla on this.
From a perceived technonogy leader, I expected a great online experience and this is a big disappointment.
Some moths ago, I also cancelled my Volkswagen ID.3 reservation when multiple news about their software/manufacturing difficulties reached me (also, their European prices were way too close to that of Tesla to experiment with a newcomer). However, that cancellation went very efficiently and was day and night compared to Tesla. I could do it via the web portal and the money was back on my account in a jiffy.
Given that Tesla is not a small company anymore, their online experience should be nothing like this.
I am a European TM3 reservation holder and - in general - a Tesla fan.
Since, it seems that the originally promised EUR 35K Standard Range M3 will never be sold here (even off-the-menu) and my reservation is now mostly meaningless anyway (anybody can order and get their unit in a couple of months), I decided to get my reservation money back from Tesla.
It seems that it is impossible to cancel your reservation via the website and you need to call a Tesla shop or go there personally (the latter is impossible now due to the COVID-19 lockdown).
1) Tesla Advisors
The FAQ says: To cancel your reservation or order, contact a Tesla Advisor.
The link on the "contact a Tesla Advisor" is the "Find us" map without any filtering (superchargers...etc). On the shop markers/info-panels, there is only a phone number and no email address or web-contact form.
2) Reservation assistance
The "Manage your Model 3" page has an assistance phone number (again, no email and no web-based contact form). That phone number automatically responds in Dutch and no option to even switch it to English. Granted, I called it at the weekend, so it is somewhat ok that nobody picks it up but a multi-country support assistant number doesn't even speak English?
3) Wien Tesla Shop
Earlier on, I was contacted, in email, by one of the salesmen from the Wien Tesla shop that they could ship my Model 3 any time...etc sales talk. At the time, I told him that I am waiting for cheaper variants but kept the email address for later use.
~2 weeks ago I sent an email to the salesman, requesting assistance with the the cancellation. Email delivered but no reply at all. None whatsoever.
This is just no good.
-------------------
I have no doubt that I will get my reservation money back in the end but I expected much better performance from Tesla on this.
From a perceived technonogy leader, I expected a great online experience and this is a big disappointment.
Some moths ago, I also cancelled my Volkswagen ID.3 reservation when multiple news about their software/manufacturing difficulties reached me (also, their European prices were way too close to that of Tesla to experiment with a newcomer). However, that cancellation went very efficiently and was day and night compared to Tesla. I could do it via the web portal and the money was back on my account in a jiffy.
Given that Tesla is not a small company anymore, their online experience should be nothing like this.
