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Cannot connect to phone app after supercharging

Discussion in 'Model S: User Interface' started by Vip, Aug 4, 2014.

  1. Vip

    Vip Member

    Joined:
    Jul 11, 2013
    Messages:
    294
    Location:
    United States
    I had an issue with supercharging this weekend.
    I went to a few superchargers for the first time and had issues connecting to my phone app. After I connected the supercharger my phone app would not connect to the car. It would just say trying to contact car. Thinking it was the app not working properly so; forced closed the app, restarted the phone, and even uninstalled and reinstalled the app with no avail.
    Well when I finally reached my destination I still could not connect so I rebooted the car with steering wheel knobs and that seemed to do the trick. I had no problems the whole weekend even when I connected to a public charging station.
    But the same thing happened on the way back down after connecting to the supercharger.
    Not too concerned about getting this looked at immediately since I don't use the superchargers very often but was wondering if this has happened to anyone else?
     
  2. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,257
    Location:
    Sarasota, FL
    Website has been up and down recently (probably due to the line reconfiguration) so your experience could be coincidental. What FW version do you have? By accounts 5.12 has proven a little buggy for some folks.
     
  3. SummerlinModelS

    Joined:
    Dec 30, 2013
    Messages:
    64
    Location:
    Las Vegas, Nevada, United States
    I experienced this yesterday as well. I was supercharging and wanted to monitor the process. For the first 20 minutes it wouldn't connect and then afterward was fine. I've experienced other ups/downs with the app connecting lately as Nigel mentioned and think it's just coincidental to your timing. It appears to have been in my case.
     

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