Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • The final cut of the 9th episode of the Tesla Motors Club Podcast, featuring Chad Schwitters, the former president of Plug In America, is now available. You can watch it now on YouTube or listen to it on all major podcast networks.

Can't Cancel Reservation?

SabrToothSqrl

Active Member
Dec 5, 2014
3,965
3,470
PA
Unfortunately, we were not able to process your cancellation request at this time. Please call one of our specialists at 1-888-51-TESLA between 7am-6pm PST and we will help resolve this for you.

I called, pressed 1,3, and was told "we cannot process your call at this time, please call back later."

I'm trying once more, then filing a credit card dispute.

wtf?
 
  • Like
Reactions: npatel1189

SabrToothSqrl

Active Member
Dec 5, 2014
3,965
3,470
PA
Dispute filed.

yzMPKt.jpg
 
Unfortunately, we were not able to process your cancellation request at this time. Please call one of our specialists at 1-888-51-TESLA between 7am-6pm PST and we will help resolve this for you.

I called, pressed 1,3, and was told "we cannot process your call at this time, please call back later."

I'm trying once more, then filing a credit card dispute.

wtf?

I tried to call for a different reason and received the same message. Seems like they're busy this morning?
 

Amit519

Roadster dreams!!
Feb 6, 2018
288
172
NorCal, USA
Wow, that's really impatient, filing a dispute within such a short time of one failed attempt at contacting Tesla. A dispute would be justified if Tesla (after actually contacting them) did not resolve your charge and refund. If you are like the other 450,000 people who have waited over 2 years for their model 3, then you surely can wait a few more days to resolve this cancellation of your order and refund. Tesla is not in the business of hanging on to people's money and getting rich that way.
BTW:
You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act:

  • Someone else used your card without permission. Say a fraudster charged a big-screen TV to your card. You could dispute that payment as an unauthorized purchase.
  • There was a billing error. Say the merchant charged you for two TVs, but you bought only one. You could also dispute that charge.
  • You’ve made a good-faith effort to resolve a problem with the merchant. Suppose you bought a TV and discovered that the screen was cracked. If the merchant refused to give you a refund, you’d generally be able to dispute that purchase successfully, if the purchase met certain requirements under the law.
 

SabrToothSqrl

Active Member
Dec 5, 2014
3,965
3,470
PA
I should have never cancelled the dispute. I was too trusting. I blame myself. I'm too freaking nice.

I emailed on 5/24/2018, with a response back that my reservation was to be canceled.

it's now 06/18/2018 (25 days later) with NO refund. I was told "15 business days". (Today is 17).

I'm calling my CC company and seeing if the dispute can be reopened.

Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.
 

TexasEV

Well-Known Member
Jun 5, 2013
7,652
8,918
Austin, TX
They didn’t lie. They’re just overwhelmed. You don’t really think they’re intentionally trying to steal your deposit, do you? When I requested refund of the extended warranty on my Model S that I sold, it took 10 weeks but I did get the check. I made two follow up calls during that time. Calling every hour, or even twice daily, will do nothing but raise your blood pressure.
 

Trevor B

Active Member
Apr 2, 2016
1,173
777
USA
I should have never cancelled the dispute. I was too trusting. I blame myself. I'm too freaking nice.

I emailed on 5/24/2018, with a response back that my reservation was to be canceled.

it's now 06/18/2018 (25 days later) with NO refund. I was told "15 business days". (Today is 17).

I'm calling my CC company and seeing if the dispute can be reopened.

Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.

Live and learn. No point being nice to Tesla (or any big name company).
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top