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Can't Cancel Reservation?

Discussion in 'Model 3: Ordering, Production, Delivery' started by SabrToothSqrl, May 23, 2018.

  1. SabrToothSqrl

    SabrToothSqrl Active Member

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    Unfortunately, we were not able to process your cancellation request at this time. Please call one of our specialists at 1-888-51-TESLA between 7am-6pm PST and we will help resolve this for you.

    I called, pressed 1,3, and was told "we cannot process your call at this time, please call back later."

    I'm trying once more, then filing a credit card dispute.

    wtf?
     
    • Like x 1
  2. arcus

    arcus Active Member

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    • Funny x 2
  3. SabrToothSqrl

    SabrToothSqrl Active Member

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    Dispute filed.

    yzMPKt.jpg
     
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  4. superh0

    superh0 Member

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    I tried to call for a different reason and received the same message. Seems like they're busy this morning?
     
  5. Moderatefan

    Moderatefan Member

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    Seems they are busy since announcing P/AWD.
    Everybody trying to change their configs.
     
    • Like x 1
  6. TT97

    TT97 Active Member

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    I got the same message when I called yesterday. Called back later in the day and got through (after being on hold for about 15 minutes).
     
  7. mspohr

    mspohr Well-Known Member

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    • Like x 6
  8. C141medic

    C141medic Active Member

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    Canceling reservation was easy. Received the funds to my debit card within 3 days.
     
    • Informative x 2
  9. SabrToothSqrl

    SabrToothSqrl Active Member

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    I'm not worried, I'm sure the charge back will wake someone up.
     
  10. SabrToothSqrl

    SabrToothSqrl Active Member

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    I got through on the phone. worked out.

    Canceling Dispute.

    Relax kids, I'm only canceling so I can buy a CPO X or Y in 12-24 months... I'm still a Tesla guy!
     
    • Like x 4
  11. Amit519

    Amit519 Roadster dreams!!

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    Wow, that's really impatient, filing a dispute within such a short time of one failed attempt at contacting Tesla. A dispute would be justified if Tesla (after actually contacting them) did not resolve your charge and refund. If you are like the other 450,000 people who have waited over 2 years for their model 3, then you surely can wait a few more days to resolve this cancellation of your order and refund. Tesla is not in the business of hanging on to people's money and getting rich that way.
    BTW:
    You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act:

    • Someone else used your card without permission. Say a fraudster charged a big-screen TV to your card. You could dispute that payment as an unauthorized purchase.
    • There was a billing error. Say the merchant charged you for two TVs, but you bought only one. You could also dispute that charge.
    • You’ve made a good-faith effort to resolve a problem with the merchant. Suppose you bought a TV and discovered that the screen was cracked. If the merchant refused to give you a refund, you’d generally be able to dispute that purchase successfully, if the purchase met certain requirements under the law.
     
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  12. SabrToothSqrl

    SabrToothSqrl Active Member

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    I should have never cancelled the dispute. I was too trusting. I blame myself. I'm too freaking nice.

    I emailed on 5/24/2018, with a response back that my reservation was to be canceled.

    it's now 06/18/2018 (25 days later) with NO refund. I was told "15 business days". (Today is 17).

    I'm calling my CC company and seeing if the dispute can be reopened.

    Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.
     
    • Like x 4
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  13. tezzla

    tezzla Member

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    NO soup for you!
     
    • Funny x 2
  14. SabrToothSqrl

    SabrToothSqrl Active Member

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    Called Tesla yesterday, person was very apologetic, and said they'd call me back Monday. They lied.
    Calling again today, once in AM, once in PM.
     
    • Informative x 1
  15. TexasEV

    TexasEV Well-Known Member

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    They didn’t lie. They’re just overwhelmed. You don’t really think they’re intentionally trying to steal your deposit, do you? When I requested refund of the extended warranty on my Model S that I sold, it took 10 weeks but I did get the check. I made two follow up calls during that time. Calling every hour, or even twice daily, will do nothing but raise your blood pressure.
     
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  16. bgbolton

    bgbolton Member

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    Companies got 30-45 days max for refunding CC after asked.

    If you do not got the refund in next weeks put a complaint https://www.ftccomplaintassistant.gov

    Then they maybe do not got too overwhelmed to press one button again :rolleyes:
     
    • Helpful x 1
  17. SabrToothSqrl

    SabrToothSqrl Active Member

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    Today they stated refund occurred, and should show on my plastic in 2-3 days.
     
    • Like x 1
  18. Teslie

    Teslie Member

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    I guess they want to hold your reservation $$ over the end of quarter for "accounting" purposes
     
  19. Pkmmte

    Pkmmte Le meow

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    I put a deposit for a Model S last year which I later cancelled. It took 4 weeks for the refund to appear. No dispute necessary.
     
    • Like x 1
  20. Trevor B

    Trevor B Active Member

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    Live and learn. No point being nice to Tesla (or any big name company).
     

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