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Can't charge - charge port red

Discussion in 'Model S: Battery & Charging' started by acmoor, Mar 19, 2015.

  1. acmoor

    acmoor New Member

    Joined:
    Nov 24, 2014
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    United States
    Hmm, can't seem to charge any more.

    When I open the charge port cover, the port briefly lights up white than quickly changes to solid red. There is then an intermittent sound of motor near the charge port trying to do something.

    Has anyone here had this occur? I've only seen threads where people have a problem with their charge cable or their cable's connection. I can't even get that far. :(
     
  2. dirkhh

    dirkhh Middle-aged Member

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    Location:
    Portland, OR, USA
    Hi and welcome to the forum!
    I think your best bet is to call Tesla Service. If it's red before you connect your cable there's almost certainly a defect in your charge port.
     
  3. Blu Zap

    Blu Zap Grinning member

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    Oct 1, 2014
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    San Rafael, CA.
    Ya, red means call Tesla Service. I've had orange, which means it is not plugged in completely. Red = not good.
     
  4. kennybobby

    kennybobby Member

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    would this happen to be a salvage vehicle?
     
  5. jayman

    jayman Member

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    Illinois
    Mine's not a salvage vehicle and it happened to me yesterday. Tesla picking it up today. I thought it may be the cable but the cable is green. Also, I was able to get it to charge at a supercharger after much fidgeting with that cable so I'm thinking its the charge port on mine.
     
  6. Super Gizmo

    Super Gizmo Member

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    Location:
    San Rafael CA
    I have had that happen to me twice in the last couple of months. The SC had to replace the charger in the car twice and day before yesterday I had a Charge Cable Fault so they replaced the UMC. I have a 2012 P85 with 29K miles and did not have charging problems until a firmware update a few months ago. My house was built in 2006 and all electrical connections have been checked out by two different electricians.
     
  7. jayman

    jayman Member

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    Funny, they replaced both my charge cable and the charger today. Probably just a coincidence but doubt it would be secondary to a firmware update or we'd be seeing a lot more of it
     
  8. pastperfect44

    pastperfect44 New Member

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    Jan 9, 2016
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    North Attleboro, MA
    Here's a new kink on this thread-the car, 2012 S 85k, seems to charge okay, but the lower left quadrant of the charge port, i.e. 6-9 o'clock, is red when I open the port. Once charging starts, it goes to blue, but a little dimmer than in the rest of the port. Imminent failure of something in the works? I'll call service tomorrow, but wonder if anyone else has had a similar problem.
     
  9. harry

    harry Member

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    Jul 17, 2012
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    Prince Edward Island & Wisconsin
    #pastperfect44

    That has been a recurring failure for our Model S's. The LED ring around the port is failing. As you noted, it does not affect the charging, but more segments in the the ring will fail shortly, until the LEDs will all stay one color regardless of what is happening in the charge cycle. It's a pretty simple replacement for the Techs.

    The OPs issue of the red ring could be worse. It means that the car is unable to charge. Could be the onboard charger, something else in the charging circuit or, in our case, the main battery pack failure.
     

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