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Can't connect to the car through the app.

Discussion in 'Model S: User Interface' started by aus, Feb 11, 2016.

  1. aus

    aus Member

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    Has anyone else had this problem today? It was fine yesterday but now my wife and I can't connect to the car through the app.

    .
     
  2. BertL

    BertL Active Member

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    I was working fine yesterday morning and afternoon, and just now as well.
     
  3. AllenWong

    AllenWong Member

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    Try turning off the Wifi in your car and/or app and seeing if it'll work with 3G/LTE. I'm saying this because someone else had problems with their wifi router which blocked the app from working.
     
  4. efusco

    efusco Moderator - Model S & X forums

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    I couldn't connect from late yesterday afternoon onward. Connected immediately just now...but, when I went out to the car this morning the center display didn't come on. I did a reboot and all has seemed well. So I'm not sure if it was a server issue as occurs occasionally, or if it was something with my computer being buggy. I'm leaning toward it being something in my car as the browser seemed slow as well.
     
  5. AllenWong

    AllenWong Member

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    Could have been a server issue. Server seems to flare up once in a while and usually coincides with people getting an app update and playing around with the app. Update for Remote S came out in the middle of this week, so it might have had an impact, since a significant number of Tesla owners have that app.
     
  6. taurusking

    taurusking Member

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    I had the same issue since past 2 days. Could not connect for 2 days.

    This morning when I was charging the center display went poof...came back once I opened the door.

    Don't know what is going on:scared:
     
  7. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    I know you know this. The sequence is:

    Spinning circle, no text = phone to server.

    Waking car = server to car.

    Connecting = bidirectional car to server communication.

    It helps to know where in the chain the failure occurs.
     
  8. aus

    aus Member

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    Good to know. Thanks.
    It seems to be working fine now, but it was 2 days of no connection.
    I'd have spinning circle some times and other times it say waking up car until it timed out.
     
  9. CHG-ON

    CHG-ON Still in love after all these miles

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    No problems here yesterday or today. I'm in NoCA if that makes a difference.
     
  10. JenniferQ

    JenniferQ Member

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    You may know this, but I didn't so passing it on: If it's been 90 days, apparently you are logged out and have to log out and back in again on the phone app. Or so I was told and it worked for me.
     

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