Can't Enable Autosteer

[mpollock84]

After picking up my model 3 this weekend and driving for awhile I noticed I had driven over 50 miles so I decided to try out autopilot as I was on the freeway. However, it wasn't working, just cruise control. I noticed that the car was reading speed limit signs and recognizing all the other cars on the road but autopilot wouldn't engage.
That's when I remembered the person at Tesla told me I needed to enable autosteer in the settings. So when I parked at my next destination I went into the autopilot settings but there was no button to click to enable autosteer. I looked online and everything I've found said it should be under Controls > Autopilot >Autosteer (Beta) > ON. But I don't have that Autosteer (Beta) option.
Has this happened to anyone else? Anyone have any idea what's going on?

 

[MP3Mike]

Assuming you paid for EAP Tesla probably forgot to turn it on. Just contact them...

 

[mpollock84]

Assuming you paid for EAP Tesla probably forgot to turn it on. Just contact them...

Yeah, I paid for it and it's on all the paperwork and on the car's profile on the MyTesla page. Will reach out to them.

 

[ewoodrick]

After picking up my model 3 this weekend and driving for awhile I noticed I had driven over 50 miles so I decided to try out autopilot as I was on the freeway. However, it wasn't working, just cruise control. I noticed that the car was reading speed limit signs and recognizing all the other cars on the road but autopilot wouldn't engage.
That's when I remembered the person at Tesla told me I needed to enable autosteer in the settings. So when I parked at my next destination I went into the autopilot settings but there was no button to click to enable autosteer. I looked online and everything I've found said it should be under Controls > Autopilot >Autosteer (Beta) > ON. But I don't have that Autosteer (Beta) option.
Has this happened to anyone else? Anyone have any idea what's going on?

I believe that the book recommends driving on straight roads to help train. Mine kicked in at about 30 miles on the way home, on interstate.

The car doesn't read speed limit signs yet. What you are seeing is from the mapping application.

I haven't looked at the option on this release, but if you don't have the autosteer, then it may be worth a call.
If you don't have the latest software, it may update overnight, so you may have something new to test this morning.

 

[SDKoala]

Your EAP just isn't active yet. Tesla will tell you to give it 200 miles to calibrate. If it's still not working, they probably didn't activate it and you'll have to follow-up with them.

 

[MP3Mike]

Your EAP just isn't active yet. Tesla will tell you to give it 200 miles to calibrate. If it's still not working, they probably didn't activate it and you'll have to follow-up with them.

I don't think that is accurate. I'm pretty sure you should have the UI to enable it before it has calibrated.

 

[rhaekar]

Your EAP just isn't active yet. Tesla will tell you to give it 200 miles to calibrate. If it's still not working, they probably didn't activate it and you'll have to follow-up with them.

Even before AP is calibrated you should see the options in the UI. If you try to engage AP before it's calibrated and the option enabled you get a warning saying calibration still in progress or something.

Seems like they just didn't enable AP on your car, just give them a call.

 

[TT97]

I don't think that is accurate. I'm pretty sure you should have the UI to enable it before it has calibrated.

I know I turned on Autosteer when I was still at the delivery center and the delivery specialist showed us how to turn it on (although I had already turned it on before he came by). Naturally, did not activate until after it calibrated - took about 20 miles.

 

[SDKoala]

I don't think that is accurate. I'm pretty sure you should have the UI to enable it before it has calibrated.

Even before AP is calibrated you should see the options in the UI. If you try to engage AP before it's calibrated and the option enabled you get a warning saying calibration still in progress or something.

Seems like they just didn't enable AP on your car, just give them a call.

You're both right. I went back and read what I typed and used the wrong word. I should have written "enabled" each instance I wrote "active/activated." I know firsthand what OP is going through having been through it myself and they will likely tell him/her to give it up to 200 miles before they look into it.

 

[mpollock84]

I called and it turns out my car did not have autopilot activated even though I paid for it so they are working on it now and should have it ready for me in the next 24 hours, no need for a service visit or anything.
I will say my delivery experience felt very unique in that the delivery specialist didn't really sit with me and go over the car, maybe it's because I had said I knew a lot about it and he assumed I'd be ok. Either way this would have been something that would have been dealt with earlier on but because I was more concerned with the fit and finish of the car and all that I didn't notice it until later.

 

[SDKoala]

I called and it turns out my car did not have autopilot activated even though I paid for it so they are working on it now and should have it ready for me in the next 24 hours, no need for a service visit or anything.
I will say my delivery experience felt very unique in that the delivery specialist didn't really sit with me and go over the car, maybe it's because I had said I knew a lot about it and he assumed I'd be ok. Either way this would have been something that would have been dealt with earlier on but because I was more concerned with the fit and finish of the car and all that I didn't notice it until later.

Glad they were able to figure it out right away for you. Things must be improving and it sounds like it happens often enough that they know what they are looking for. When it happened to me, it basically took 4-5 days before they could figure out that EAP wasn't enabled when I took delivery. Your delivery specialist wouldn't necessarily haven't caught it on the walk-through as mine went through each menu with me and when we got to the Autopilot screen, he said it would change when it was activated, which was clearly wrong according to the other posts above.

 

[rhaekar]

I called and it turns out my car did not have autopilot activated even though I paid for it so they are working on it now and should have it ready for me in the next 24 hours, no need for a service visit or anything.
I will say my delivery experience felt very unique in that the delivery specialist didn't really sit with me and go over the car, maybe it's because I had said I knew a lot about it and he assumed I'd be ok. Either way this would have been something that would have been dealt with earlier on but because I was more concerned with the fit and finish of the car and all that I didn't notice it until later.

You would think the DS's presentation would be kind of standard. My DS was very thorough. I told him I'm familiar with the car but he said he'd walk me through everything anyhow. He'd explain things then have me try it myself.

My cousin's DS was not very knowledgeable when she picked up hers a few weeks later. She had to keep asking me how to do certain things and I was surprised her DS didn't show her.

 

[MarkBrokeIt]

I called and it turns out my car did not have autopilot activated even though I paid for it so they are working on it now and should have it ready for me in the next 24 hours

Was supposed to be enabled for me in 72hrs back on the 9th. Still waiting (and yes, I've contacted them again). Surprised they're telling people 24hrs, because I was told 72hrs and I've heard from people that have contacted them since then that they should wait up to 5d because of the backlog they have (which grows by the day).