I can't log into my iPhone app today. Of course there is not much to see but it has been working and has been saying something like "Welcome to the Tesla Family", showing a representation of my car and had "how to" Videos and user info link (2) buttons. I can still log in on-line and don't see a VIN number (looks the same). Does this mean anything (positive hopefully) or is it just a fluke. If so how do I correct it?
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Can't log into my Tesla iPhone app today (pics)
- Thread starter JulienW
- Start date
Will this is weird. Didn't expect others to see the same thing and thought it was going to just be some problem I was having. Wish an owner would post about this happening to them before receiving a VIN. 
Sure hope it is good sign and not just an aberration. Please be a positive.
Sure hope it is good sign and not just an aberration. Please be a positive.
Josh Bancroft
Member
Same here. I’m actually on my way to my delivery appointment this morning, and though it had something to do with that (setting up my car, etc).
Seeing all the others having problems makes me suspect a bug/server side issue. Hopefully it clears up soon. I’ll ask about it at my delivery appointment.
Seeing all the others having problems makes me suspect a bug/server side issue. Hopefully it clears up soon. I’ll ask about it at my delivery appointment.
Josh Bancroft
Member
Silicon Desert
Well-Known Member
Uh, I assume all of these postings are from people whom haven't actually received the car yet ?
As long as 3 years ago, I had this happen with I ordered an X. It showed up in the app, then disappeared for a few days, then came back, then disappeared again, and then reappeared again a couple days before the car arrived.
As long as 3 years ago, I had this happen with I ordered an X. It showed up in the app, then disappeared for a few days, then came back, then disappeared again, and then reappeared again a couple days before the car arrived.
Silicon Desert
Well-Known Member
Uh, I think the app is not the issue. Likely something is being changed on the server by the looks of the messages. You would get different messages if the problem were the car being off line or the app has an issue.
Josh Bancroft
Member
Update: Delivery went great this morning. When I got there I mentioned the issue that people were reporting. My delivery guy hadn't heard of it, but didn't seem to concerned. He had me open the app and pop the frunk. I had to log in again after getting that error earlier, but once I did, everything worked just fine.Certainly.
My guess is that there's an issue with the part of the app backend that serves up the page you see when you have ordered, but haven't yet taken delivery. In a Reddit thread, other people were discussing the same issue, and apparently this has happened before from time to time, and isn't anything to worry about.
If you're getting this error, hang tight, and it will probably go away soon. And it doesn't affect anything regarding your assigned car or order details.
Boilermaker
Member
Same issue for me today. But everything is okay on the web. Had a few discussions with Tesla today about where I want to take delivery. So everything on that end is okay.
