Ok may be more than one issue but this is my story. Ordered 5/1, got VIN 5/5, app gave login error of no product linked to account since 5/8. Website shows all details VIN etc. I have delivery scheduled to today 5/11 when I called and asked advisor knew what the error was before I told him and said that when they load your VIN on truck for delivery they block the app so if your account was accidently enabled you could not control the car on the delivery truck. I will let you know after I pick it up if the app starts working again. But seems strange it would happen to so many people all on Thursday if you did not have a car in transit. Sounds more like a Software error now.
Cool thing the advisor woke the car up while I was on the phone with him Friday and told me the car was on I80 in Wyoming headed to Denver.