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can't remove charge cable?

Discussion in 'Model 3' started by Bigjohn892, Jul 28, 2018.

  1. Bigjohn892

    Bigjohn892 Member

    Joined:
    Jul 28, 2018
    Messages:
    28
    Location:
    Chattanooga TN
    The only way I can remove the charging cable is to push the unlock icon on my phone? This happens even when I am in the car. (I'm a new owner only 3 days) so it is probably something I have missed.
     
  2. FloridaJohn

    FloridaJohn Member

    Joined:
    Apr 1, 2016
    Messages:
    186
    Location:
    Palm Beach Gardens, FL
    I just push the button on the charge cable handle and it unlocks the charge port. Sometimes I have to wake the car to get it to work, but most of the time I just press the button, wait a second or two, and then pull the handle out.
     
  3. SgtLou02

    SgtLou02 Member

    Joined:
    Mar 4, 2016
    Messages:
    50
    Location:
    Jupiter, FL
    If the car is asleep I usually just push on the door handle enough to move the lever but not open the door and the car wakes up quick to allow you to remove the charge cable.
     
    • Informative x 1
  4. insaneoctane

    insaneoctane Active Member

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    2,364
    Location:
    Southern California
    #4 insaneoctane, Jul 28, 2018
    Last edited: Jul 28, 2018
    Mine is always locked. I have to press the release button on the plug to release and remove. The button only seems to unlock it for about 5 seconds ...

    Car must be awake to respond to the release button, I often slightly press the rear door handle, listen to the wake up clicks, wait about 5 seconds and press the release
     
    • Informative x 1
  5. TexasEV

    TexasEV Well-Known Member

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    Location:
    Austin, TX
    How are you trying to remove the charging cable when you are in the car? Are your arms that long?
     
  6. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,533
    Location:
    Northern Virginia, USA
    Remember you hold the button down, and wait for the color to change to white and then pull it out. Some think you ‘click’ it. You hold it down and wait for it to get ready for you.

    And the car needs to be unlocked. This is by design so people can’t stop your charging.
     
    • Informative x 2
    • Like x 1
  7. Bigjohn892

    Bigjohn892 Member

    Joined:
    Jul 28, 2018
    Messages:
    28
    Location:
    Chattanooga TN
    I unlocked the car and tried but didn't unplug. Studied the owners manual, still no help. The only way I could get the plug out was to unlock the car thru the phone. Why?? I was in the car so it should have been unlocked.
     
  8. ewoodrick

    ewoodrick Active Member

    Joined:
    Apr 13, 2018
    Messages:
    1,460
    Location:
    Buford, GA
    I remember those first few days, they were so long ago (last month)
    Just make sure that the car is unlocked first. It won't remove if the car is locked.
     
  9. Carol k

    Carol k New Member

    Joined:
    Nov 21, 2018
    Messages:
    1
    Location:
    Santa Barbara
    This morning I spent stuck at a supercharger unable to unplug my charger cable. I probably don’t need to tell you that I was on hold waiting for Tesla help for 23 minutes. I tried everything. Finally I followed directions. I opened the trunk, found this little flap of carpet right behind charger port. Lifted the tab and found the charger port guts. Inside on the left was a black lever. I gently pulled the lever and voila! Charger wand released! Yay! Hope this works for you. Otherwise pull out your knitting, knit a sweater or try reading War and Peace while you’re on hold. Btw it took me forever to find the service number. 877-798-3752
     
  10. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    7,232
    Location:
    Austin, TX
    The service number should be on every supercharger pedestal. But we all just have it in our phones.
     

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