This morning I spent stuck at a supercharger unable to unplug my charger cable. I probably don’t need to tell you that I was on hold waiting for Tesla help for 23 minutes. I tried everything. Finally I followed directions. I opened the trunk, found this little flap of carpet right behind charger port. Lifted the tab and found the charger port guts. Inside on the left was a black lever. I gently pulled the lever and voila! Charger wand released! Yay! Hope this works for you. Otherwise pull out your knitting, knit a sweater or try reading War and Peace while you’re on hold. Btw it took me forever to find the service number. 877-798-3752