Went to the mall and parked at the Tesla charging station (not supercharger). The charger was broken but the sign had fallen into the bushes so I didn't notice before plugging in. The light on the charge port turned blue and I couldn't release the charger. I talked to Tesla for over an hour and they had me try several tricks and none worked. Much to my surprise they have NO technicians they could send out to help remove the charger. They got me an Uber to take me home and said it would be Monday before someone could look at my car (today is Saturday). Mall security says I can't leave the car overnight but I have no options. I am very surprised by the lack of technicians working on the weekend. They offered to get me a rental car. What a pain! The person on the phone was really nice but what a terrible service experience to have to wait until Monday to get someone to look at my car. My concern is leaving my car and having someone mess with it (not in the best area). Has anyone experienced similar? Very disappointed in Tesla.