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Car disconnects from Tesla app
- Thread starter bookiepilot69
- Start date
WilliamG
Hinge Fanatic
Correct. 2022.28.2. Sorry about the typo. Should still be buzzing while awake.
Of course there is a distinct noise which I thought had been there 'forever' and I just pegged as a pedestrian warning? And it's only operable when you fire the old buggy up so I never considered it as a problem/nuisance. Am I missing something?
WilliamG
Hinge Fanatic
Yes.
Take a video of walking around the front of your car with it awake, preferably with the HVAC system off. We’d appreciate it!
Update. I went ahead and scheduled a service call for tomorrow October 3 but Tesla contacted me today and advised me that they are pretty sure this is a software issue that they need to work on. That is pretty much what I have been thinking it is so I am glad they are doing that and I will let you know how it develops.
WilliamG
Hinge Fanatic
Not saying they’re incorrect this time, but their solution to a lot of customer complaints is that a firmware update will resolve it. I don’t put too much stake in that response…
I hear you but I'm hoping it will work in this case because it sure seems like the correct approach.
Final update!!! - The Tesla Service center contacted me this morning and verified what was going on, downloaded the files from the car and just now finished uploading a new software update which solved the problem! So far, at least, everything seems to be working just like it should be!
WilliamG
Hinge Fanatic
That’s interesting. If they just finished uploading a new software update how do you know it’s solved the problem? The car needs time to go to sleep before reproducing the issue.
What software did they upload?
Actually they tell me that they "reset the vehicle's secure connection with the Tesla network".
WilliamG
Hinge Fanatic
Hrmmm. Not sure I buy that from them. Did you leave the car alone for a good hour or two and make sure it was properly asleep?
WilliamG
Hinge Fanatic
Well it "broke". It is not connected this morning. I reported this to Tesla Service and they say that "it appears to be an issue when the vehicle sleeps" and that they are probably going to "elevate it to engineering". They went on to say that some customers have reported that "enabling Sentry Mode helps maintain connectivity ". It is, of course, a bit of a nuisance but I am very pleased at how responsive they have been and I am optimistic that they will get to the bottom of this sooner, if not later. Even though I have a problem I really appreciate their efforts. And, otherwise, I have a great car. I will let you know how it develops.
WilliamG
Hinge Fanatic
Please do. And leaving Sentry on is not a solution if you don’t need it on as it’s quite energy wasteful. It does, however, result in the car never sleeping thus the car never goes offline - as we know. Just a nuisance, though, to have to work around the problem by wasting a lot of energy. If you leave Sentry on all day at home you’ll see a noticeable increase in your electricity bill - if you pay attention to such things.
MikeGracz
Member
I have the same car of the same vintage and recently a very similar problem, although would not connect remotely at all, for five or six days. I tried seemingly everything as well. Since no one has suggested this: The thing that finally worked was tapping on the bluetooth icon on the screen in the car, then the info icon- the tiny lower case i in the circle- then I followed the step-by-step troubleshooting instructions in order, even though I had done them already...No problems now.
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