Book appointment with SC. they will take care of it for free Since your car is under warranty. I use my iPhone 13 pro max as the key (works great). the Phone can act as a key even if the key card is not close by. I recently took my 12/2021 build date MYP in for service. I gave them my key card and card wouldn’t unlock the doors or start the car. Only my phone would. They put my car in service mode and entered a code which allowed them to operate the vehicle although my key card wasn’t working. It was unclear if they would reprogram the key card or issue me two new key cards. My car has been in service center for a month due to multiple issues so I have yet to see which route service center went.
Got my car back. Tesla Service Center reprogrammed my original key card. No need for two new key cards. This was done under warranty. My car was purchased 12/2021.
I’m considering it especially if the latest fix/theory doesn’t solve the electrical issue. I also told service center I’m open to buy back, trade/exchange for model 3 long range or model Y long range. My car is a performance Y. I got two managers from service center calling and texting within 60 minutes of sending that message via tesla app to my service representative. The manager of service center assured me they’d get the car working again as electrical issue wasn’t with motors, inverter or high voltage battery, seemed like a minor but hard to pin point issue in their opinion. A few days ago I was told issue was with front left body controller which controls 12Volt power to left (front?) side of vehicle. Replacement part is expected to arrive this week or next. Manager cited Covid & supply chain making repairs take longer than usual etc.
From the very start service center did everything to ease the inconvenience. Offered lots of Uber credit. After 2 weeks offered to get me a loaner Tesla, I finally took them up on the loaner model s.
Welp, I’m no longer considering lemon law right now. Got car back two days ago and have driven it a lot. The all the various panel misalignments and gaps, original reasons car was taken to service center, were corrected by the outsource body shop. A few before and after photos are in
this forum thread. When bodyshop (name & location mentioned in prior link) adjusted trunk / liftgate, they eliminated a major source of rattling & vibration noises as well as a source of pulsating cabin pressure fluctuations.
The tesla service center did a great job of communicating with me via the app. Almost every day they had some sort of status message. They tried their best to mitigate the inconvenience of my car developing an electrical issue while under their care. They always offered me Uber credits (Uber is common here but I’m a Lyft kinda person). After car developed the electrical issue & managers heard about my inquiry about trading vehicle if electrical issue is too difficult to fix, they offered a Model S loaner which I took them up on.
In addition, tesla service center noticed I had curbed my new 21 inch Uber turbine rim. they offered to touch up the paint. I also had a big dent in the rim’s metal From the curbing incident. When I got car back, the rim looked brand new, no dent anymore. I wonder if they gave me a new rim. Seems unlikely, perhaps they have the ability to somehow remold dents in the rim.
Finally, the tesla service center initially told me they do not perform car washes at their location and apologized that my car will come back dirty since they are exactly next to Los Angeles’s busiest freeway, the 405. Something about zoning rules. However, they seemed eager to return the car nice & clean so I accepted since the car wash was brushless. I verified.
