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Car misaligned and steers to right... was told it'll be fixed with firmware??

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Just took my model 3 in for service because the car was steering to the right when my hands were off the wheel. After picking up my car I was told this is a "common problem" with model 3s and will be addressed with a firmware update.

How common is this?? Work service report shows they did try to align it and it's "within their limits" and now it's worse than before I took it in.

Firmware?? Common Problem?? Anyone with experience think there's a bigger underlying problem?

I appreciate any help or insight. Thanks!