My wife jumped into our 2019 Tesla Model 3 this morning to head out for a day trip, including a long drive. She was greeted by the following error message: Car needs service - Unable to charge.
This event was the start of a long day packed with troubleshooting and search for support on how to resolve the issue.
After may calls to Tesla, emails to Tesla, google and YouTube searches, service scheduling and ultimately a trip to the local Tesla service center, ending with me dropping the Model 3 off at our local Tesla service center and then catching an Uber (on Tesla’s dime) to my local watering hole for serval of these (vodka soda w/lemon) before catching another Uber (also on Tesla’s dime) back home.
Bad News:
As of this writing (11/02/2019) this rapid charge port clicking sound followed by the “Car needs service - Unable to charge” is definitely going to be a bad day... Right now Tesla has no clue as to why this happened and is estimating it will take 3 business days to resolve.
Good News:
I get the impression Tesla feel confident they can solve the problem within 3 business days, once the car arrives at one of Tesla’s service centers.
This event was the start of a long day packed with troubleshooting and search for support on how to resolve the issue.
After may calls to Tesla, emails to Tesla, google and YouTube searches, service scheduling and ultimately a trip to the local Tesla service center, ending with me dropping the Model 3 off at our local Tesla service center and then catching an Uber (on Tesla’s dime) to my local watering hole for serval of these (vodka soda w/lemon) before catching another Uber (also on Tesla’s dime) back home.
Bad News:
As of this writing (11/02/2019) this rapid charge port clicking sound followed by the “Car needs service - Unable to charge” is definitely going to be a bad day... Right now Tesla has no clue as to why this happened and is estimating it will take 3 business days to resolve.
Good News:
I get the impression Tesla feel confident they can solve the problem within 3 business days, once the car arrives at one of Tesla’s service centers.