Car no longer opening with phone [Samsung Galaxy?]

[cjh75]

In the last few days, my car doesnt unlock with my phone...unless I turn the screen on. I dont have to unlock the phone, but I have to press the power button to turn the screen on, car then unlocks. No changes to car settings or phone have been made, its just started doing it and wondered if anyone else had same?

 

[MrBadger]

what phone/os etc?

 

[Jason71]

what phone/os etc?

based on his photo he definitely looks like an iPhone user to me

 

[Andy_T_73]

Mine has been like this as long as I can remember, iPhone XS. Sometimes I do have to face unlock the phone to get the car to unlock, don't have to open the app though.

 

[Roy W.]

Mine has been like this as long as I can remember, iPhone XS. Sometimes I do have to face unlock the phone to get the car to unlock, don't have to open the app though.

Try deleting the phone as a key in the car, then adding it again. If that doesn’t work try uninstalling the Tesla app on your phone and reinstalling it.

 

[rjinski]

I've mentioned it elsewhere but I've been having wake up problems since an update (40.4 from memory) that has made phone as key useless. Eventually the in car display asks me to tap my card.

I have a service appointment for the 30th to investigate...

 

[pow216]

Mine has recently become unreliable too...

 

[chr15toffer]

Yep, a recent update has made the phone key much less reliable for me. Sometimes it will open if I just stand by the car for a few seconds and wait, other times I have to wake up my phone, although that could just be coincidence that by then I've waited long enough for it to open and fiddling with the phone isn't actually changing anything.

 

[cjh75]

based on his photo he definitely looks like an iPhone user to me

Not sure what you mean by that, but for your info its an Android phone

 

[cjh75]

what phone/os etc?

Hi its a Samsung S10 on latest Android

 

[cjh75]

Yep, a recent update has made the phone key much less reliable for me. Sometimes it will open if I just stand by the car for a few seconds and wait, other times I have to wake up my phone, although that could just be coincidence that by then I've waited long enough for it to open and fiddling with the phone isn't actually changing anything.

Thanks I suspected it was related to the last recent update as thats when issue started.

 

[MrBadger]

what phone/os etc?

based on his photo he definitely looks like an iPhone user to me

Hi its a Samsung S10 on latest Android

Ah ha, a double agent. Cunning disguise.

 

[Gatsojon]

My Samsung S10e doing the same, I’ll try a reboot of all devices! Happened from 44.10.1 for me. It always does open eventually without needing the card but open the app to get it going.

 

[chr15toffer]

Hmm, mine is an S10, too. Is anyone experiencing this and not using an S10 of some variant?

 

[Dougall1248]

I have s10+. I got M3LR in mid August. Phone in pocket 90% won't open. Take phone out and open cover only (not switch on or fingerprint open) then car will open 100% of time. I thought that was normal.

 

[Andy_T_73]

Hmm, mine is an S10, too. Is anyone experiencing this and not using an S10 of some variant?

Yes me, iPhone XS.

 

[Sparkeur]

Hmm, mine is an S10, too. Is anyone experiencing this and not using an S10 of some variant?

I have a Blackview on Pie (9) and had exactly the same problem last week. Normally, toggling Bluetooth works but no joy. Restarted the app, re-booted the car, re-paired but nothing. In the end, I had to remove the phone as a key from the car and re-install. So far, it's back to working as normal.

 

[s88ats]

Android, Huawei here - happened a few times from the update for me too. Had to toggle aeroplane mode and that seemed to have done the trick.

I think it was more the phones end rather than the car. Haven't had it happened for a while now though...

 

[cjh75]

I have s10+. I got M3LR in mid August. Phone in pocket 90% won't open. Take phone out and open cover only (not switch on or fingerprint open) then car will open 100% of time. I thought that was normal.

Interesting, as you've had the issue a lot longer than me on exactly the same phone. Just trying to determine if its something with the phone that has changed or the latest update on the M3.

 

[LukeUK]

Same issue, Galaxy S10.

I've found that I don't even need to unlock the phone, just pressing the power button is enough to wake up whatever needs waking, and then the car unlocks.

Frustrating, it never used to be an issue.

Luke