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Car no longer opening with phone [Samsung Galaxy?]
- Thread starter cjh75
- Start date
Pagemakers
Active Member
Ah. I’ll try that next time. I think it’s a tesla software issue. It’s worked for month for me and only just now it’s causing issues.
It’s obviously not the iPhone software because Samsung users are having the issue too.
Jason71
Well-Known Member
MrBadger
Badger out
I wonder if there is a limit of number of BT devices on the phone, connected or otherwise?
I use BT to communicate with a number of devices simultaneously and once in a while, I get problems with them failing to connect or dropping out, sometimes mid use. I found that closing down other apps normally clears the problem (I suspect it prevents the app from making a BT connection as I have several apps that can theoretically connect to the devices), although I never close the Tesla app even though it will at that location / point in time have an active/connected BT connection.
3 simultaneous connections seem to be the point of teetering on the edge of stability.
I use BT to communicate with a number of devices simultaneously and once in a while, I get problems with them failing to connect or dropping out, sometimes mid use. I found that closing down other apps normally clears the problem (I suspect it prevents the app from making a BT connection as I have several apps that can theoretically connect to the devices), although I never close the Tesla app even though it will at that location / point in time have an active/connected BT connection.
3 simultaneous connections seem to be the point of teetering on the edge of stability.
Pagemakers
Active Member
I have no more connected now then I did months ago and the car unlocking worked fine then.
I raised this with Tesla back in Nov, since then the problem has been continuing and have provided timestamps to them. They came back with this today -
'Good Afternoon, this is TESLA Service, I have continued my investigation into your phone key failing to unlock the vehicle. From the signals around the time stamps you have provided I have confirmed that this is a issue with the mobile app that is currently under investigation by our software team. This fault will be resolved by future updates to the TESLA mobile app. Thank you for your time.'
'Good Afternoon, this is TESLA Service, I have continued my investigation into your phone key failing to unlock the vehicle. From the signals around the time stamps you have provided I have confirmed that this is a issue with the mobile app that is currently under investigation by our software team. This fault will be resolved by future updates to the TESLA mobile app. Thank you for your time.'
I also have an S10. For me, the issue started when I installed the COVID exposure notifications update. Maybe just a coincidence, although that update does also use bluetooth. Anyway, as others have said, pressing the power button on the phone to light the screen up works 100% of the time. Hopefully the Tesla team will crack it as it is a little less convenient than it used to be.
I have a Galaxy S20 and managed to get unlocking working without opening the phone.
Use the Optimise battery usage option and set the Tesla app to not optimised. (Switch to the left.)
All fine since then
Use the Optimise battery usage option and set the Tesla app to not optimised. (Switch to the left.)
All fine since then
Jason71
Well-Known Member
Kelvin 660 posted a detailed set of steps that included that a few weeks back on this thread:
[android] Phone nfc unlock
I did it and its been perfect ever since
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