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Car not turning off when exiting the vehicle

Discussion in 'Model S' started by dha820, Jan 4, 2016.

  1. dha820

    dha820 Member

    Joined:
    Mar 12, 2014
    Messages:
    7
    Location:
    Bay Area, CA
    Hello All,

    I've been experiencing a sporadic issue with my pre-autopilot car for several months now and service is unable to replicate and fix it. When exiting the vehicle and closing the door, the car does not shut off. The headlights remain on, the LCD screens remain on, and the radio remains on. The door handles will retract the but mirrors will not auto fold. If I open and close the driver door again then the car will finally shut off. The has happened numerous times (at least 50, sometimes up to 3 times a day but not everyday) so i am 100% positive that the door is completely closed. I have brought my car in for service several times for this issue and they were unable to replicate it either time. I even provided them with exact time stamps of when the issue occurs. They told me they can only look at logs for the past week so I gave them numerous time stamps within that time frame and they were still unable to find anything.

    At this point service is saying that it is a software issue and that it will be fixed in a future release but I don't necessarily buy that. If it was a software issue I am assuming it would be more wide spread and that I would have seen other posts on the forum regarding this. Apologies if i am wrong but i don't recall seeing any posts like this and a quick search did not turn up anything either. Another issue is that this problem has been occuring for several months and through the last 3-4 software updates and before 7.0.

    Has anyone else seen this problem? I thought that it could be the seat sensor malfunctioning but service says that is not the case. Any suggestions on how to get this fixed faster? It's pretty annoying to walk away from my car only to realize that it isn't turned off and then having to walk back to open and close the door again. Could also be very dangerous if i don't realize that the car is still on when walking away.
     
    • Helpful x 1
  2. Gizmotoy

    Gizmotoy Active Member

    Joined:
    Sep 16, 2013
    Messages:
    3,155
    Location:
    Bay Area, CA
    It does sound like a seat sensor failure. Keep on Tesla about it. If there's something you can do to make it happen that'd help. Otherwise, I think you need to bypass your SC and go directly to the regional manager or corporate. The lockout that turns the car off when you get out of the seat is a safety feature. A running car that thinks it has a driver in the seat is not a good situation. If a passenger bumps the shifter while you're gone, off the car goes without a driver. Maybe the SC doesn't see it as an issue, but I'd bet you can find someone who does.
     
  3. Tupelo

    Tupelo Member

    Joined:
    Oct 2, 2013
    Messages:
    39
    Location:
    Los Angeles
    The problem is most likely the seat sensor - I know because my car has had the same problem, manifesting exactly as you've described. At first the SC could not replicate the problem (even though it would sometimes malfunction for me several times a day) but they did suspect the sensor. When I brought the car in for its first drive unit replacement, they again took a look at the seat and were then able to see the defect in action.

    A new driver's seat was ordered - the prescribed repair is to replace the entire assembly as the sensor itself doesn't ship as a separate part. I was told that it would take 3 weeks to have the seat delivered; however, it took 5 weeks as the factory had to "reach out to a third party" to have the seat made. A new appointment was made for the replacement last week; however, sometime in the afternoon that day my service advisor called me and said that the part they received was the "wrong configuration" for my car, and a new part order would have to be placed. In the meantime, they removed a driver's seat cushion from one of their loaner vehicles and put it into my car, as a temporary fix. The good: the loaner seat cushion does not have the defect, the car now turns off reliably whenever the door is closed, on the first try (before I would sometimes have to open and close the door 2 or 3 times to get the car to shut down.) The bad: the used loaner seat is grotty, worn and grungy looking, whereas my original was in great shape. It also has the optional footwell lighting underneath it that is at odds with the rest of the car, as I didn't order that on the car (I just noticed that last night for the first time.)

    The folks at my SC have been great and have done an overall excellent job at handling my service needs for the car. This episode is a bit disappointing, however. I don't know how long it will take to get the replacement part, and I wonder if sourcing a replacement first-generation seat is problematic since they are no longer available to be ordered for new cars. They have ordered the part now for the second time and I hope they can get it soon as I'm growing tired of dealing with this problem.
     
  4. green1

    green1 Active Member

    Joined:
    Mar 25, 2014
    Messages:
    4,116
    Location:
    Calgary, Alberta, Canada
    Another poster did say that he can get it to happen repeatedly if he gets out "too fast", I've been unable to move myself out of the seat fast enough to cause it, but maybe someone a little more spry could have this problem on a frequent basis?
     
  5. Old Man Mike

    Old Man Mike Member

    Joined:
    Oct 7, 2015
    Messages:
    148
    Location:
    Huntertown, IN
    After update to 8.0, I've had this condition. I can get in and out of the car from the driver seat several times and the display will not turn off even though the car says it is off and the mirrors fold in. I found that the only way I can get it to turn off is to get in on the front passenger side, sit down and then exit the car. As soon as I close the door after doing that, the display turns off.

    I just did the double scroll wheel reset but it did not fix the problem.
     
  6. SlyWombat

    SlyWombat Member

    Joined:
    May 15, 2014
    Messages:
    158
    Location:
    Mississauga, ON, CA
    I had similar issue happen only a couple times, but I thought it was the climate control that was the issue, my garage was roasting in the morning with a very cold interior to the car, so it was definitely on all night.
     
  7. scottm

    scottm Active Member

    Joined:
    Jun 13, 2014
    Messages:
    1,289
    Location:
    Canada
    Are you kicking or touching the brake pedal on the way out as you exit the car perhaps? Doing so after your bum is off the seat and while the door is still open will also keep the car alive after the door is shut - you can test this anytime.
     
  8. AZbba

    AZbba Member

    Joined:
    Sep 4, 2014
    Messages:
    58
    Location:
    Temecula
    I've been having the same issue for quite awhile. Got an appointment to take it in tomorrow. Will ask about seat sensor.

    I've found it will happen in clusters. So it will happen almost every time I get out of the car for a day or two, then nothing for a few weeks. It happened before V8 and after V8. My vin is 36XXX. Last time it was in for service, I got another loaner with vin 36XXX and the same problem happened to it.

    It's really frustrating because they car won't lock either. So if I don't notice it, the climate will stay on draining the battery and the car will stay unlocked!
     

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