Car not waking up via app

[Pagemakers]

Anybody else had this problem today?

Open the app and it just says “waking up” and never connects to the car. Only started to happen to me today.

Rebooted app etc etc. No joy.

 

[NorfolkMustard]

Happened to me once after 2020.8 install, but I’ve had sentry mode on ever since then so I've not given it a chance to fall asleep

 

[Jason71]

Happened to me once. A reboot of the car fixed it.

 

[Jason71]

Happened to me once after 2020.8 install, but I’ve had sentry mode on ever since then so I've not given it a chance to fall asleep

Wow. Sentry mode on all the time! That's gonna cost ya. Hope you get your electrons cheap!

 

[Pagemakers]

Even this morning it won’t come out of wake.

 

[WannabeOwner]

Open the app and it just says “waking up” and never connects to the car.

I would open car door and then see if APP can talk to the car. Is the car parked in a mobile blindspot? It might be in "deep sleep"

Reboot the car too and see if that improves things. Over the years it seems that periodic prophylactic reboots fixes quirks in the software (Things like TeslaFi can report when the car isn't contactable, which can help to diagnose how often that actually happens)

 

[Pagemakers]

I’ll try a reboot this morning.

 

[NigelT]

I had the same behaviour too early on, I deleted the Tesla app, reinstalled and signed back in, that seemed to fix it. I still get the occasional time it won't connect but its rare and always temporary.

 

[Pagemakers]

Just tried a car reboot and it’s made no difference. Nor has re-installing the app.

 

[WannabeOwner]

Just tried a car reboot and it’s made no difference. Nor has re-installing the app.

Hopefully next version will improve things. Sometimes things like that are transitory / QA-bugs.

 

[Jason71]

has the car still got internet connectivity generally? i.e. do nav/spotify/netflix etc still work?
if you raise a service request on this sort of thing they often try to fix it remotely pretty quickly rather than making you wait 6 weeks then drag you into a service centre. so it might be worth raising a service request. you can always cancel it later. you could also try a different phone just in case.

 

[MrBadger]

Based upon a very small sample set, but I have witnessed far more TeslaFi Api timeout errors recently than previously. Often for long periods of time. Not investigated any further and may not be related, but thought I would mention incase others had noticed similar.

 

[Pagemakers]

I’ve rebooted the car and the wifi and re-installed the app on my phone. It’s been OK for the last 30 mins. I’ll try again in an hour or so.

 

[Pagemakers]

It worked for a hour or so but now it refuses to wake the car again.

 

[Adopado]

I'm noticing flaky app communication with the car too today.

 

[Pagemakers]

It’s been 2 days for me. Is there a Tesla status webpage somewhere?

 

[Medved_77]

It’s been 2 days for me. Is there a Tesla status webpage somewhere?

Is your phone running Android? If so, give this a try:

Which Phone Do You Use As A Key?

 

[Pagemakers]

iPhone iOS 13.3.1.
Phone key works fine.

 

[Jason71]

I’ve rebooted the car and the wifi and re-installed the app on my phone. It’s been OK for the last 30 mins. I’ll try again in an hour or so.

since it started working for a while you really need to re-do those things one at a time to find out which fixed it. at present you still don't know if the problem is at the car end or the phone. installing on a second phone would also help prove this one way or the other.
The car is connecting over Wifi is it based on the above so that's another thing to rule out by switching to LTE.

 

[Pagemakers]

I think it worked before because the car had not gone fully to sleep.
Just tried installed on another iphone and no joy. I’ll try your LTE option now....