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Wasn't able to wake the car up with the app for the first time today but this coincided with turning sentry mode off which must have put it into a deep sleep. Closing the app and restarting it allowed me to connect the second time.Followed your advice and the last 3 times I’ve tried to wake my car since it’s worked. Hope it’s finally fixed after a week.
Strangely started working for me today. The only thing different about today is that I drove the car for the first time in a week. Didn't work before I left as I wanted to preheat the cabin. Worked every time since I got home.
Not sure I understand you but if Think I do, that’s because your phone key is connected to the car. When it’s not you can’t.
That's pretty normal. Sentry keeps it fully awake so it will always respond quickly. but its an expensive solution if you keep it in Sentry only for this reason. Taking a couple of attempts to wake up is also not unusual. I think it happens to most people from time to time. Certainly does to me. but I have not had the completely unable to wake the car via app issue that the guys on this thread are experiencing. Thats another level.Wasn't able to wake the car up with the app for the first time today but this coincided with turning sentry mode off which must have put it into a deep sleep. Closing the app and restarting it allowed me to connect the second time.
Car has barely moved since I picked it up last week however I have had sentry mode running non-stop until I decided to turn it off this morning. With sentry mode activated (keeping the car awake) the app has never failed.
These are the logs from today:
View attachment 526435
After deactivating sentry at 9.48am the car slept for 6 hours and 14 mins until I tried to wake it, first time unsuccessfully, second time successfully.
Maybe anecdotal?
I've been having this exact problem for about a week now. Model 3. At home it's parked exactly where it has always been parked and has WiFi and LTE connectivity. But the app cannot wake the car up except when I'm close enough to use the app to unlock and then lock the car (which I can do from my kitchen). Then the app connects no problem.
I've done all the usual: re-booted the car, restarted my phone etc and nothing works. It does look like a problem with either the servers or the car software (version 2020.8.1).
Yesterday software update (to version 2020.12.5) was stuck about halfway through. Managed to get the update by re-booting the car.
So now with version 2020.12.5 still cannot wake up the car with the app unless I unlock the car first from the app. But for that I need to be near the car which defeats the whole purpose of having remote access to the car. I will call Tesla and see what they say...