This is a cross post from tesla.com forums. It sounds like a lot of us were part of the horrible delivery experience group. I survived that, now I'm part of what seems to be a much smaller bad post delivery experience group so I'm digging for info.
Has anyone else whose app fails to work after delivery been told it's due to a "back end bug"?
That's the situation I'm in, 5 days post delivery. They can't even give me an ETA, so I'm hoping someone else who has experienced this can tell me how long it took for them.
Phone functionality is very important to me and one of the things I was most excited for when replacing my 14 year old car, so this is very frustrating especially after an already frustrating delivery.
Before anyone asks:
"Allow mobile access" is showing on in the cars menu. Blue background, slider to the right.
I've contacted everybody. Only 1 of the approximately 10 people I talked to actually got back to me despite promises from all to do so. He was the one that finally said it was a back end bug and I was told they're working with the engineers to resolve it. He could not give me any ETA not even a general one and it's already been days so I doubt anyone is actually working on it.
Has anyone else whose app fails to work after delivery been told it's due to a "back end bug"?
That's the situation I'm in, 5 days post delivery. They can't even give me an ETA, so I'm hoping someone else who has experienced this can tell me how long it took for them.
Phone functionality is very important to me and one of the things I was most excited for when replacing my 14 year old car, so this is very frustrating especially after an already frustrating delivery.
Before anyone asks:
"Allow mobile access" is showing on in the cars menu. Blue background, slider to the right.
I've contacted everybody. Only 1 of the approximately 10 people I talked to actually got back to me despite promises from all to do so. He was the one that finally said it was a back end bug and I was told they're working with the engineers to resolve it. He could not give me any ETA not even a general one and it's already been days so I doubt anyone is actually working on it.