Car waiting at delivery center since one week

[Bays]

Here's my (frustrating) experience with Tesla's delivery scheduling.

I have a scheduled delivery on the 28th. The DSA emailed me to say the delivery date was set, and it would be updated on my account. Now two weeks since scheduling, there's still no delivery date or VIN reflected in my online account. I tried to contact my DSA since one week but never had a reply to my calls or emails. Then I called the Tesla sales line and the operator told me they would ask the DSA and their manager to get back to me in a day or two. Nada.

Today I get a text message from a Tesla delivery specialist saying my car is ready, and asking if I can accept delivery tomorrow since the car has been sitting at the delivery center since the 14th! I can't since I was planning for the 28th, I need to transfer money, etc. but what the heck Tesla - if only your website worked, or you would answer a damn email, or send any kind of status message.

 

[slizzap]

Had a similar experience. Don't call their customer service line. They are useless. Call your actual delivery center number. I was able to get a vin from talking to them. Unfortunately they still screwed up and now I have to wait another weeks for delivery. Horrible logistics.

 

[Stacks]

Sorry to hear that. My IDA has been extremely responsive. I guess it all depends who you get.

 

[ewoodrick]

Your date is a week in the future, don't expect any interaction until only a day or two in advance. And they are looking at moving a LOT of cars, so just be ready to be part of a cattle car. Have everything ready so that if you get a call before hand, you can make everything available, if needed, in a very few hours. Then just wait for the train to come by, jump on and they'll drop your car like Knight Rider's Kitt, off the back of the truck at 55mph!!!

And you are going to have this grin and forget about everything else.

 

[SMAlset]

Your date is a week in the future, don't expect any interaction until only a day or two in advance. And they are looking at moving a LOT of cars, so just be ready to be part of a cattle car. Have everything ready so that if you get a call before hand, you can make everything available, if needed, in a very few hours. Then just wait for the train to come by, jump on and they'll drop your car like Knight Rider's Kitt, off the back of the truck at 55mph!!!

And you are going to have this grin and forget about everything else.

I think you missed where OP says they called him to pick up today. And he couldn't do that and couldn't reach anyone.

 

[ulrichw]

Had a similar experience. Don't call their customer service line. They are useless. Call your actual delivery center number. I was able to get a vin from talking to them. Unfortunately they still screwed up and now I have to wait another weeks for delivery. Horrible logistics.

I had the opposite experience - both interactions I've had with the customer service line were quite helpful. I had no option to contact my delivery advisors because nobody left me any contact information (my initial delivery was set up by an individual who told me a different advisor would contact me with further details - that never happened).

The customer service line people had similar issues getting responses, but I had a very persistent agent track down a person who eventually was able to confirm my delivery information for me (In my case I had a home delivery scheduled which was showing up as a delivery center delivery on the website).