My wife and I were in New York City for three days. I plugged in my Model S on Thursday am and we returned late last night. When I attempted to drive the car this morning it was completely unresponsive -- the door handles did not extend, it did not respond Fob commands, and I could not gain entry. So I called Tesla service. Diagnostics indicated some problems that required service, so they immediately dispatched a platform truck to haul my car to the Rockville Service Center. As no Model S's were available as loaners I was directed to Enterprise rent-a-car which provided a Jaguar XF as a back up, courtesy of Tesla. I'm not the least bit impressed with the XF, but more on that later as a separate post. When the tow truck driver arrived, the first thing he did was jump charge the 12v battery by pulling off the nose cone. With that everything started up. While we were sitting in the car Tesla Service called to say they were monitoring the situation and the 12v battery was not the only issue -- there were other problems that required service. So they insisted that the driver transport the car to the Service Center. I don't have full diagnostics yet, but I had several advance warnings: error messages a few days earlier that the car needed service and the inability to connect the mobile app to the car starting on Thanksgiving day. I'll post more as soon as I know what went wrong. But for now my hat is off to Tesla Service for providing the best of care under difficult circumstances. Couldn't be more pleased with their response, communications, and actions.