Just wanting to share my experience for my delivery with Carrier Direct. This is my first Tesla.
Ordered Jan-2020. LRAWD, Blue exterior, black interior, 19" Gemini, no FSD.
Added in Tow Hitch on the day it was announced (April?)
VIN in June 15xxx
Was originally notified for a Carrier Direct shipment to me here in NH with a date of June 30. Unfortunately, there was an issue with my shipment and my vehicle was unloaded in Chicago on the 26th and didn't make it to NJ. This was not clearly communicated to me and through a misunderstanding on my part I ended up waiting on the 30th for a vehicle that never arrived. After talking to my delivery specialist, I understood the nature of the delay but was frustrated that the delay was not communicated. Hopefully Tesla can improve this part of the carrier direct process.
After the 4th of July weekend, my vehicle was scheduled and eventually ended up in NJ for carrier direct delivery on the 10th or so. My delivery agent said that the vehicle was scheduled for a delivery to my location on Saturday the 18th and it might slip to Sunday the 19th, which I planned on. Imagine my surprise when I returned from an errand on Thursday the 16th and my Tesla is being unloaded in my driveway with no notification to me that it was arriving. The driver handed me the keycard and had me sign a delivery paper. There was no other paperwork other than a temp. plate. When I called my delivery specialist they had no idea that the vehicle was being delivered. A couple of clicks of the Agent's keyboard and I was being asked to accept delivery, which I did as I was happy with the state of the vehicle.
The vehicle was very clean on the exterior with only the typical 15xxx issues: Headlight is not flush, tail lights not necessarily flush, Charge port door has a large gap and the seats are not exactly centered but not off by too much. I have an issue with the passenger windshield wiper hitting the hood which is the only thing that seems to be an issue that I have not seen yet. Some of the panel gaps are not exactly "uniform" but there is nothing there which was egregious or would cause me to reject the vehicle unlike some of the specimens I have seen on this forum.
The carrier direct service is a fantastic option but there are problems in the communications. I can understand why they exist - Tesla contracts out the transportation of vehicles so it's not an end-to-end process on their end. However, there are lots of areas for improvement. The Delivery Agents are good but I think that they are overworked and overwhelmed - amplified with end of quarter activities. Hopefully they can fix some of the systems to help empower the agents so they are not having to diffuse irate customers as often.
The upside here is the delay did allow for me to get the $3,000 reduction in price, for which I am thankful. The vehicle is fantastic and I am very impressed with it. I would absolutely recommend the vehicle to other people but the ordering process is frustrating at this time. Hopefully it will get better before the other car companies figure out how to build decent EVs.
Ordered Jan-2020. LRAWD, Blue exterior, black interior, 19" Gemini, no FSD.
Added in Tow Hitch on the day it was announced (April?)
VIN in June 15xxx
Was originally notified for a Carrier Direct shipment to me here in NH with a date of June 30. Unfortunately, there was an issue with my shipment and my vehicle was unloaded in Chicago on the 26th and didn't make it to NJ. This was not clearly communicated to me and through a misunderstanding on my part I ended up waiting on the 30th for a vehicle that never arrived. After talking to my delivery specialist, I understood the nature of the delay but was frustrated that the delay was not communicated. Hopefully Tesla can improve this part of the carrier direct process.
After the 4th of July weekend, my vehicle was scheduled and eventually ended up in NJ for carrier direct delivery on the 10th or so. My delivery agent said that the vehicle was scheduled for a delivery to my location on Saturday the 18th and it might slip to Sunday the 19th, which I planned on. Imagine my surprise when I returned from an errand on Thursday the 16th and my Tesla is being unloaded in my driveway with no notification to me that it was arriving. The driver handed me the keycard and had me sign a delivery paper. There was no other paperwork other than a temp. plate. When I called my delivery specialist they had no idea that the vehicle was being delivered. A couple of clicks of the Agent's keyboard and I was being asked to accept delivery, which I did as I was happy with the state of the vehicle.
The vehicle was very clean on the exterior with only the typical 15xxx issues: Headlight is not flush, tail lights not necessarily flush, Charge port door has a large gap and the seats are not exactly centered but not off by too much. I have an issue with the passenger windshield wiper hitting the hood which is the only thing that seems to be an issue that I have not seen yet. Some of the panel gaps are not exactly "uniform" but there is nothing there which was egregious or would cause me to reject the vehicle unlike some of the specimens I have seen on this forum.
The carrier direct service is a fantastic option but there are problems in the communications. I can understand why they exist - Tesla contracts out the transportation of vehicles so it's not an end-to-end process on their end. However, there are lots of areas for improvement. The Delivery Agents are good but I think that they are overworked and overwhelmed - amplified with end of quarter activities. Hopefully they can fix some of the systems to help empower the agents so they are not having to diffuse irate customers as often.
The upside here is the delay did allow for me to get the $3,000 reduction in price, for which I am thankful. The vehicle is fantastic and I am very impressed with it. I would absolutely recommend the vehicle to other people but the ordering process is frustrating at this time. Hopefully it will get better before the other car companies figure out how to build decent EVs.