I've been having a lot of problems getting Tesla to honor their commitments, so I figured I'd post this as a cautionary tale in advance of the legal pursuit I'm about to engage on.
I purchased an inventory Model X back in April. I had a lot of delivery issues, but it arrived the same day they announced the Raven upgrade. I contacted the showroom manager, Harry S., to let him know I wanted to exercise my 7 day return window and order a new one. Harry said that was within my rights, but he tried to convince me to keep it. I asked if they were willing to do a further $3,000 price adjustment to compensate (remember there was also a price drop at this time where Autopilot got rolled into the base price). Harry said he would see what he could do. I have this all in writing via iMessage which I've attached.
The next day, Harry let me know they were offering $4,000 to customers who had taken delivery of a performance model within 7 days of the changes. He said I'd receive my check 8-12 weeks after the 7 day return window was up. I was happy and decided to keep the car based on this news. I got the car a clear wrap on the front clip, windows tinted, and ceramic coated since i was going to be keeping it.
Fast forward to July, I started checking with Harry about the 10th week after I'd had my car to check on the status of the car. A couple of weeks went by with him telling me it should happen soon. Finally on Tuesday, July 16, he called me to let me know some bad news. My car had a price adjustment since it was an inventory car, and it was thus ineligible for the $4000 refund that he had told me I'd receive. As you can imagine, I was quite angry and said that if the situation wasn't remedied, I'd be contacting a lawyer (which I am still pursuing). My communication was Harry clearly articulated the refund was the motivation behind keeping the car, as you can see from the attached correspondence. Harry said he understood and recognized that he made a mistake, and he asked if he could have time to try to escalate the issue internally. My requests were that I get a full refund of the car, taxes, and accessories less depreciation/mileage charge or the $4,000 I was originally promised.
The last few weeks have gone by as he's escalated the issue. Finally he came back last week and they offered a Ludicrous upgrade to make up the difference. I was not happy with this as a solution, as I don't place much value in the Ludicrous upgrade, and if I returned the car now and ordered a new one I'd get Ludicrous included anyway. However, realizing that I'd only originally asked for $3,000 back and wanting to get this resolved, I countered with $2,000 and the Ludicrous upgrade. I finally heard back today that the upgrade is all they are willing to offer.
I'm trying to spread this news so first people understand that while the cars are amazing, the company has a lot of issues they need to fix and secondly in hopes that maybe it will get some publicity and I won't have to deal with actually going to court to resolve this.
I purchased an inventory Model X back in April. I had a lot of delivery issues, but it arrived the same day they announced the Raven upgrade. I contacted the showroom manager, Harry S., to let him know I wanted to exercise my 7 day return window and order a new one. Harry said that was within my rights, but he tried to convince me to keep it. I asked if they were willing to do a further $3,000 price adjustment to compensate (remember there was also a price drop at this time where Autopilot got rolled into the base price). Harry said he would see what he could do. I have this all in writing via iMessage which I've attached.
The next day, Harry let me know they were offering $4,000 to customers who had taken delivery of a performance model within 7 days of the changes. He said I'd receive my check 8-12 weeks after the 7 day return window was up. I was happy and decided to keep the car based on this news. I got the car a clear wrap on the front clip, windows tinted, and ceramic coated since i was going to be keeping it.
Fast forward to July, I started checking with Harry about the 10th week after I'd had my car to check on the status of the car. A couple of weeks went by with him telling me it should happen soon. Finally on Tuesday, July 16, he called me to let me know some bad news. My car had a price adjustment since it was an inventory car, and it was thus ineligible for the $4000 refund that he had told me I'd receive. As you can imagine, I was quite angry and said that if the situation wasn't remedied, I'd be contacting a lawyer (which I am still pursuing). My communication was Harry clearly articulated the refund was the motivation behind keeping the car, as you can see from the attached correspondence. Harry said he understood and recognized that he made a mistake, and he asked if he could have time to try to escalate the issue internally. My requests were that I get a full refund of the car, taxes, and accessories less depreciation/mileage charge or the $4,000 I was originally promised.
The last few weeks have gone by as he's escalated the issue. Finally he came back last week and they offered a Ludicrous upgrade to make up the difference. I was not happy with this as a solution, as I don't place much value in the Ludicrous upgrade, and if I returned the car now and ordered a new one I'd get Ludicrous included anyway. However, realizing that I'd only originally asked for $3,000 back and wanting to get this resolved, I countered with $2,000 and the Ludicrous upgrade. I finally heard back today that the upgrade is all they are willing to offer.
I'm trying to spread this news so first people understand that while the cars are amazing, the company has a lot of issues they need to fix and secondly in hopes that maybe it will get some publicity and I won't have to deal with actually going to court to resolve this.
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