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Ccs upgrade. Software not sent


New Member
May 19, 2021
Recently had ccs upgrade done to a UK model S and when I went to do my first super charge on a road trip it didn’t work. This was on a Sunday evening.

After 90 mins on phone to service they identified that the service centre (Dartford) didn’t send through the software update needed to enable ccs.

i was stranded... managed to make it with 1 mile range to accommodations where I could trickle charge. Called Dartford, and all I got was an apology and no admission that they did anything wrong.

i thought a gesture of at least 1,000 miles free charge was appropriate, but I hit a brick wall.

should I escalate ? If so how ? It was nearly a really bad scenario.


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