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Change from alcantara to cloth on PUP???

Discussion in 'Model 3' started by 03DSG, Jan 9, 2018.

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  1. Vladi S

    Vladi S Member

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    NO THEY DIDN'T.
     
    • Informative x 1
  2. ohmman

    ohmman Plaid-ish Moderator

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    Vladi, I’m truly sorry you didn’t get the car you expected. I can tell you’re very disappointed. Hopefully you’ll wind up being able to enjoy the other aspects of the car, but I’m sure it’ll take time to get the bad taste out of your mouth.
     
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  3. Mark Z

    Mark Z Active Member

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    One good reason to purchase a warrantied, previously owned Tesla; you know exactly the type and condition of the materials used. If any problem surfaces, Tesla can be counted on for the repairs.
     
  4. whatthe2

    whatthe2 Active Member

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    I finally got to see a Model 3 in person at the San Diego store. The textile is exactly the same that is in my 2017 Ford Explorer Sport. I think it looks great. Of course, I understand why those expecting something else may be disappointed. And of course the way Tesla handled it definitely was less than impressive. But the car looks simply amazing and I can't wait to get mine.
     
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  5. Drumheller

    Drumheller Member

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    Yesterday (Feb 5th), I took my brother in law to the Tesla Kierland gallery (Scottsdale, AZ) to check out the Model 3 on display. While there, I looked at the design wall that shows the color choices and such. It has three pieces of interior fabric for visitors to touch, next to color choices for the car. Two of the pieces are still alcantara. So, still giving the impression to visitors that the cars can be ordered with alcantara.
     
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  6. kengchang

    kengchang Active Member

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    The wall display is for S/X
     
  7. DarkMatter

    DarkMatter Active Member

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    Which Tesla said were also transitioning. So we're right back to that poor communication about when.
     
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  8. kengchang

    kengchang Active Member

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    Just because something is on the wall doesn't mean you can order it
     
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  9. DarkMatter

    DarkMatter Active Member

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    Exactly.
     
  10. ummgood

    ummgood Member

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    The problem is on the configurator you don't know what you are getting because it isn't clear. Then you go down and look at the stuff on the wall and assume that is what you are getting because the other fabric isn't even on display. It would be one thing if they had a number on the item on the wall and then you went to the configurator to place your order and that number wasn't there so you knew you were getting something different.
     
  11. kengchang

    kengchang Active Member

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    upload_2018-2-6_9-18-49.png
    Spec does not say Alcantara
     
  12. Drumheller

    Drumheller Member

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    The entire purpose of that wall is to display options for the vehicles.
     
  13. YauKwan

    YauKwan Member

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    Have they done something for those people who’ve put down the non refundable deposit and got the cloth. I’m in this bot but haven’t heard anything.
     
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  14. bonnie

    bonnie I play a nice person on twitter.

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    But if you believed those were the options for the Model 3, and you didn't see a way to order a certain option ... wouldn't you ask before placing your order? (There are a lot of things on that wall that you cannot order for Model 3.)
     
  15. jayhawk3

    jayhawk3 Member

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    So why not take it down? Why not update the update the press kit for the 3? It seems like a simple mitigation.
     
  16. Drumheller

    Drumheller Member

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    When we were looking at the Model 3, and before we walked over to the Design wall, I was fanboy telling my BIL about the Model 3. An older gentleman started asking me questions about the headrest in the car (Is it adjustable?). I explained to him that I wasn't an employee, just a huge fan. I had the impression that he didn't spend much time reading online. Why would he do anything other than assume that the alcantara being displayed as one of the interior fabrics on the Design wall is one of his choices? It's currently not available on any vehicle, but the show room still displays this as an option. I am having trouble seeing any valid excuse for that.
     
  17. bonnie

    bonnie I play a nice person on twitter.

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    I think you're missing my point. If he thought he could choose the headliner because two materials are displayed, and then couldn't when configuring, he'd ask someone before placing his order. I would. Wouldn't you?
     
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  18. Drumheller

    Drumheller Member

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    That's true. But my point is, why even make that a situation? Imagine you are trying to configure a car and you want to select that alcantara material you saw on the design wall, but you can't find the option. So you call Tesla and they explain that it's not an option and is no longer offered. What are you going to say next? Probably, "then why is it shown as an option in your show room?" It's just sloppy, in my opinion, unless Tesla is planning to offer it again very soon.
     
  19. bonnie

    bonnie I play a nice person on twitter.

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    Sloppy is different than misleading.
     
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  20. Drumheller

    Drumheller Member

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    I don't recall using the word 'misleading' in my posts. :)

    I'm still a huge fan of Tesla... to the point that I annoy my family and friends. It's completely preventable situations like this that make me cringe. They're doing a fantastic job with the big mission, but making themselves look bad over the 'little' things.
     
    • Helpful x 1
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