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Changing email ID

Discussion in 'Model 3: Ordering, Production, Delivery' started by jgd108, Mar 23, 2018.

  1. jgd108

    jgd108 Member

    Joined:
    Jun 13, 2017
    Messages:
    285
    Location:
    orange county
    Hi
    Anybody also not able to change their email ID of their account?

    I've been getting this since morning:

    Sorry, there was an error saving your new email, please try again.
     
  2. Aoife

    Aoife Member

    Joined:
    Mar 23, 2018
    Messages:
    8
    Location:
    Bellingham, WA
    Hi! I got the same error yesterday when I tried, so it's not just you.
     
  3. jgd108

    jgd108 Member

    Joined:
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    Messages:
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    Location:
    orange county
    Thanks for confirming!
     
  4. bonnie

    bonnie I play a nice person on twitter.

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    Messages:
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    Location:
    Columbia River Gorge
    @jgd108, @Aoife -- I don't think you can just change the email on your account (even though there is a field for it). That's part of how Tesla identifies you throughout their system.

    I'd recommend emailing [email protected] and put 'change of account email address' in the subject line. Use the email address that they have on file. If you no longer have access to that, they'll probably ask you for some other identification. They're usually pretty good about responding within a few days.
     
    • Helpful x 1
  5. jgd108

    jgd108 Member

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    Location:
    orange county
    Thanks for the tip, will try that!
     
  6. jgd108

    jgd108 Member

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    I've heard some reports they are backlogged and can take weeks, is that true?
     
  7. bonnie

    bonnie I play a nice person on twitter.

    Joined:
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    Messages:
    16,427
    Location:
    Columbia River Gorge
    Why don't you try it and find out :). I know of no other way to change an email address. Is this somethig time sensitive?
     
  8. FlyF4

    FlyF4 Son of a MX

    Joined:
    Mar 21, 2017
    Messages:
    822
    Location:
    moved to San Diego
    Yes, that works. I did that many months ago. They changed it easily. I did it from within the account, and they did not ask for any other information.
     
  9. jgd108

    jgd108 Member

    Joined:
    Jun 13, 2017
    Messages:
    285
    Location:
    orange county
    Thanks. Just called tesla and they said they "have been having issues for the last month" regarding changing email ID online.. who knows :)
     
  10. CMD1997

    CMD1997 Member

    Joined:
    Sep 4, 2018
    Messages:
    18
    Location:
    Smithtown, NY
    I changed my email address in Tesla account, lost 3600 miles of supercharging. In talks currently with Tesla. They are the one who did the change obviously.
     

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