My P100D is nearing the end of its four-year warranty, so I compiled a list of ongoing issues and booked a service appointment. I duly received a text acknowledging the booking and stating that there would be a charge of £72.50 + VAT (that's approx. US $109) to "diagnose" each "noise".
Anyone else been charged up-front for Tesla to investigate something that should be covered by the vehicle's existing warranty?
Tesla do say that "if the concern is covered by warranty, the charge will be waived", but that's not the point. I have NEVER in some 25 years of car ownership been asked for payment during the warranty period - until now. How much lower can Tesla customer service go?
(The joke is on Tesla though: they've chosen to text me and I'm one of the customers whose replies get lost in Tesla's system, which means that communication is very one-sided.)
Anyone else been charged up-front for Tesla to investigate something that should be covered by the vehicle's existing warranty?
Tesla do say that "if the concern is covered by warranty, the charge will be waived", but that's not the point. I have NEVER in some 25 years of car ownership been asked for payment during the warranty period - until now. How much lower can Tesla customer service go?
(The joke is on Tesla though: they've chosen to text me and I'm one of the customers whose replies get lost in Tesla's system, which means that communication is very one-sided.)