Doesn't the charge door have a mechanical way of opening it? Like pushing it slightly, and it pops open when car is unlocked? It'd be pretty stupid if there's no easy way to open it if the electric actuator fails somehow. Curious about that.
I believe the charge port release process is designed to manually release the charge cable from the charge port, not to open the charge port door.
Yes. There's a charge-port release cable in the trunk.
See the section Manually Releasing Charge Cable in the Charging section of the Owner's Manual.
The latest Manual is "Software version: 2020.44". Does anyone compare versions and report on what changed?
I had a similar issue about a month ago. They sent the mobile service out and it was determined I had to bring it in for service. Not positive what they changed out, but they did replace the unit that receives the signal to open the door. In other words it was not an issue with the door itself but rather a signal issue.