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Charge port door needs replacing

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Hello all. Got the above error message this morning. Charging screen says port is open but it is actually closed. Unlock will open it, and close will close it, but the close button never becomes open button as car keeps thinking it's open. I can plug in and charge fine, and I can open and close with charge plug button no problem. Feels like a sensor/software thing as opposed to a hardware failure. Anyone else had this?
 
I got this message on the dash screen as well today, door still operates if I hold down the button on the charger handle for a few seconds, but there is something going on. This is going to break my cars 14 month run of no trips to the service center since I picked it up there.