TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Charge Port indicator says door open, but it's not...

Discussion in 'Model S: User Interface' started by Argelius, Aug 4, 2014.

  1. Argelius

    Argelius Member

    Joined:
    Jun 8, 2013
    Messages:
    239
    Location:
    Palm Springs, CA
    This morning, I noticed that the dash (and center) display indicate that the charge port door is open, when it is closed.

    photo (1).JPG

    I've tried opening it with the center display and then closing it again, but it still says it's open. I've also tried resetting the center display.

    Any ideas?
     
  2. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,257
    Location:
    Sarasota, FL
    Call your service center. There's obviously a sensor fault.
     
  3. ToddRLockwood

    ToddRLockwood Active Member

    Joined:
    Sep 11, 2012
    Messages:
    1,263
    Location:
    Burlington, Vermont
    When you bring up the charging window on the main display, does it indicate "Charge Port Open?" That would confirm that you have a port sensor problem. If not, you might try resetting the driver display too.
     
  4. Argelius

    Argelius Member

    Joined:
    Jun 8, 2013
    Messages:
    239
    Location:
    Palm Springs, CA
    Thanks, all. You are probably right -- bad sensor. (Both the center and dash displays both indicate door open...).
     
  5. CantaMia Ron

    CantaMia Ron Member

    Joined:
    Mar 18, 2013
    Messages:
    52
    Location:
    United States
    Check to see if the Magnet is there , it will not work if the Magnet is missing.
     
  6. ZBB

    ZBB Emperor

    Joined:
    Feb 27, 2013
    Messages:
    1,419
    Location:
    Scottsdale
    It won't stay closed without the magnet -- so his probably has it...
     
  7. Lloyd

    Lloyd Active Member

    Joined:
    Jan 12, 2011
    Messages:
    4,886
    Location:
    San Luis Obispo, CA
    Try rebooting both consoles before calling service.
     
  8. hyperpretension

    Joined:
    Jan 28, 2014
    Messages:
    36
    Location:
    San Diego
    I get this on hot days when the charge port side is in direct sun. As soon as it cools down, it shows as closed.
     
  9. ClearwaterBchSteve

    ClearwaterBchSteve P445 / VIN 1794

    Joined:
    Mar 29, 2012
    Messages:
    334
    Location:
    Clearwater Beach, FL
    I noticed this early on (I do have a very early Model S), but I've found that closing the charge port door firmly and quickly will initiate an audible "snap" within about a 1/2 second when the electro-magnet engages letting you know that the door is properly latched. If you don't hear this, open the charge port again with the console or charge cable, and close it again.
     
  10. Ben H

    Ben H Member

    Joined:
    Mar 29, 2016
    Messages:
    30
    Location:
    Hong Kong
    Got this problem on a facelift that was literally JUST delivered... REALLY!!

    Took delivery and started driving then indicator says charge port opened when it's actually closed... Tried cleaning magnet, resetting Centre console, resetting dash and everything but still having the issue... Really annoying!!
     

    Attached Files:

  11. scottm

    scottm Active Member

    Joined:
    Jun 13, 2014
    Messages:
    1,289
    Location:
    Canada
    Maybe it's the car's way of asking for a charge? Does it feel low?
     
  12. OreotheCat

    OreotheCat Member

    Joined:
    Mar 7, 2016
    Messages:
    13
    Location:
    Hong Kong
    Happened to my car too, will call Tesla tomorrow
     
  13. fren

    fren Member

    Joined:
    Feb 15, 2016
    Messages:
    24
    Location:
    france
    same , just delivered 4 days ago and one morning i opened it and closedit manually but still showing opened, also showed console problem call SC so i rebooted and all was ok after
     
  14. Ben H

    Ben H Member

    Joined:
    Mar 29, 2016
    Messages:
    30
    Location:
    Hong Kong
    #14 Ben H, Jul 4, 2016
    Last edited: Jul 4, 2016
    FIXED!

    @OreotheCat tell them to try fix it over the air for you so you can save the trip to Tsuen Wan... unless you want to go there... haha

    I took it to the service centre y'day and they fixed the charge port door issue almost right away! (took like half an hour for them to park my car and run data)

    Service told me initially that the fix may take a day or two but turned out it was only a matter of setting for the charge port door sensor. The engineer simply set the sensor sensitivity higher and problem was fixed (meaning it could have been done over the air)

    Obviously if the sensor is dead then it's a different issue... but one test you can carry to see if it was a dead or insensitive sensor is try pushing the charge port door in fully (completely compressing the spring on the car magnet) and watch your dash or centre screen to see if it senses the charge poor door closure. In my case, before the fix my car was able to sense the charge port door closure when the door is pushed and held in, indicating it was an insensitive sensor rather than a dead sensor...

    Really hope this helps as it kept me annoyed and confused for days!

    Now everything is so much better having the left side of my dash back where Navi instructions and "now playing" is shown! And of course not needing to guess if my charge poor door is indeed open or not...
     
  15. Ben H

    Ben H Member

    Joined:
    Mar 29, 2016
    Messages:
    30
    Location:
    Hong Kong
    #15 Ben H, Jul 4, 2016
    Last edited: Jul 4, 2016
    FIXED!

    I took it to the service centre y'day and they fixed the charge port door issue almost right away! (took like half an hour for them to park my car and run data)

    Service told me initially that the fix may take a day or two but turned out it was only a matter of setting for the charge port door sensor. The engineer simply set the sensor sensitivity higher and problem was fixed (meaning it could have been done over the air)

    Obviously if the sensor is dead then it's a different issue... but one test you can carry to see if it was a dead or insensitive sensor is try pushing the charge port door in fully (completely compressing the spring on the car magnet) and watch your dash or centre screen to see if it senses the charge poor door closure. In my case, before the fix my car was able to sense the charge port door closure when the door is pushed and held in, indicating it was an insensitive sensor rather than a dead sensor...

    Really hope this helps as it kept me annoyed and confused for days!

    Now everything is so much better having the left side of my dash back where Navi instructions and "now playing" is shown! And of course not needing to guess if my charge poor door is indeed open or not...
     
  16. OreotheCat

    OreotheCat Member

    Joined:
    Mar 7, 2016
    Messages:
    13
    Location:
    Hong Kong
    Tried, actually, autopilot and charge port is gone, I think autopilot was fix ota, but the charge port wasn't, anyway, I need to go back for charger upgrade
     

Share This Page