charge port latch not engaged

[peterept]

Hi. Brand new MYLR, this is the first time plugging in to charge, and it won't charge with error "charge port latch not engaged". The T light flashing amber.

The charger is the one I use with my model 3, which I have had for 3 years. It does feel loose when I insert it - the model 3 it locks in.

Any work arounds? Does Model Y use a different charger?

 

[peterept]

Found the answer in the forums.

Both the charge pins “tips” in my Model 3 have broken off and are lodged inside the charger wand. It doesn’t effect the model 3, but it stopped the wand being fully inserted into the Model 3.

Thanks again to this forums I would never have spotted that and would have wasted a trip to the service center.

Photo shows missing black tips.

 

[peterept]

Tesla service bulletin. Booked mobile repair for next week.

https://static.nhtsa.gov/odi/tsbs/2019/MC-10154509-9999.pdf

 

[Lionel]

Found the answer in the forums.

Both the charge pins “tips” in my Model 3 have broken off and are lodged inside the charger wand. It doesn’t effect the model 3, but it stopped the wand being fully inserted into the Model 3.

Thanks again to this forums I would never have spotted that and would have wasted a trip to the service center.

Photo shows missing black tips.

Tesla service bulletin. Booked mobile repair for next week.

https://static.nhtsa.gov/odi/tsbs/2019/MC-10154509-9999.pdf

Same exact issue except my Gen 1 charges my x perfectly but not my y.
Did they fix the Gen 1 charger or just replace the tips on your older Model 3. Seems like the main issue is the Gen 1 charger since my X chargers fine with any charger I use.

 

[peterept]

Same exact issue except my Gen 1 charges my x perfectly but not my y.
Did they fix the Gen 1 charger or just replace the tips on your older Model 3. Seems like the main issue is the Gen 1 charger since my X chargers fine with any charger I use.

They replaced both the tips in Model 3 car charge port and replaced the charger cable.

They didn't even consider repairing the old one.