I took delivery of my Model Y about a month ago and have already put over 3000 miles on it, it’s been a blast to drive!
I noticed very early that my charge port won’t open most of the time when I press the button on the charge handle. I’m wondering if this is normal, or if I may have a bad charge port I should contact my SC about.
The problem started immediately after my first drive when taking delivery. I drove to the supercharger by my house just to verify it charged without issues. I backed into the spot, put the car in park, got out, grabbed the handle and pressed the button on it. Nothing happened no matter how many times or how long I pressed the button. I just assumed it may be a broken handle, tapped the charge port, and went on my merry way. The next time I noticed was after I got home, my UMC had the same issue. After about 15 seconds though, the door sprang to life. 60 charges later across multiple destination and super chargers, plus two software updates, the issue persists. I’m at the point I think I have faulty hardware, or i took delivery when there’s issues with software in general. I swear that over the hundreds of hours of YouTube videos I watched I never saw this issue.
So my question, is this normal? If not normal, are the symptoms normal for the current firmware versions? It isn’t critical, but it is one of those cool features I wished worked. I’d like to get my SC to fix this if I’m alone.
Thanks!
Edit: adding a video. Of course it took 4 attempts to repeat the issue. I’ve never seen it work so reliably until I go to reproduce the issue on video.
I noticed very early that my charge port won’t open most of the time when I press the button on the charge handle. I’m wondering if this is normal, or if I may have a bad charge port I should contact my SC about.
The problem started immediately after my first drive when taking delivery. I drove to the supercharger by my house just to verify it charged without issues. I backed into the spot, put the car in park, got out, grabbed the handle and pressed the button on it. Nothing happened no matter how many times or how long I pressed the button. I just assumed it may be a broken handle, tapped the charge port, and went on my merry way. The next time I noticed was after I got home, my UMC had the same issue. After about 15 seconds though, the door sprang to life. 60 charges later across multiple destination and super chargers, plus two software updates, the issue persists. I’m at the point I think I have faulty hardware, or i took delivery when there’s issues with software in general. I swear that over the hundreds of hours of YouTube videos I watched I never saw this issue.
So my question, is this normal? If not normal, are the symptoms normal for the current firmware versions? It isn’t critical, but it is one of those cool features I wished worked. I’d like to get my SC to fix this if I’m alone.
Thanks!
Edit: adding a video. Of course it took 4 attempts to repeat the issue. I’ve never seen it work so reliably until I go to reproduce the issue on video.
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