I'm on vacation in Monterey. Went to hook up to the hpwc at the Hyatt and I can't plug in. Looks like the pin won't retract. I'm waiting to hear back from Tesla. I've rebooted, tried the open port door tab but when I press that there is another tab which says unlock(which I've never seen before). Of course nothing happens when I press that. Surprisingly road asst put me on hold, then needed to call me back, then needed to contact service and I haven't hearb back from them after an hour. It's pissing me off as I can't go anywhere while I am here on vacation. Any ideas besides just waiting for Tesla? Thanks Frustarated in Monterey, not that that is such a terrible place to be.