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I texted the service advisor and got no answer. Will drive by and ask in person. Happy that I’m close enough to do that. Seems like the last remaining way to speak to a human.
Not ruling out that they’ve changed the part. If not, something is wrong that needs to be fixed...
When I had mine replaced last summer by a ranger in a motel parking lot, he mentioned that it was common to have brand new charge ports be DOA right out of the box.