Simonix
Member
Here's another update, after Tesla Support reached out to me following a bug report I raised on the App Store. It's a cut & paste from an email exhage I had with VehicleSupportEMEA - [email protected] - sorry if it is a bit long, but it was necessary to explain the problem in detail.
I wrote:
The underlying problem is that I cannot schedule a start and end time for charging, so as to fit within my electricity supplier’s off-peak times. The app is trying to implement these use cases: 1) “charge to this battery percentage by this time” (scheduled departure) and 2) “start charging at this time, stop when this battery percentage is reached” (scheduled charge).
It is counter intuitive call this second use case “scheduled charging” if you can only schedule the start time, and the “off peak” feature is only available on the scheduled departure tab. There is a “peak time end” in the scheduled departure tab but I can’t actually reach that on my phone because it is below the lower border of the screen. I have an iPhone 7, and this is a definite bug in the app; the app should allow scrolling as it does on other screens.
What I need is this use case: “charge up to a specified percentage starting at [start time] and ending at [end time]”. If the specified SoC isn’t achieved by the end time, it should still stop charging, and it should honour the charge rate too (amperage setting). In this way, I can leave my Tesla plugged in, and it will top up my battery only within the (off peak) times I specify. You can see why this might be useful – over a period of days I can keep my battery topped up without risking peak time electricity usage, and use it for local trips, knowing that it will be routinely topped up, but only with off peak electricity.
I participate in forums and Facebook groups and I know that there are many other users who need this feature to be implemented in the Tesla App and car. In the UK and Europe, we do not have the same sorts of tariffs that you enjoy in the US, and the start time for off peak cannot be assumed, as it varies by region.
Reply:
Thank you for the detailed explanation.
I understand the main issue here now.
As an interim solution, I advise you to choose the 'Schedule charging' option, while setting the charge limit accordingly (so for example if you want the car to stop charging after 5 hours, you can set the limit to around 60% and will achieve a similar result). I understand this is not the most convenient solution but hopefully will be of help in the meantime.
The interim solution won't cut it:
That is a bit hit and miss.
Prior to the latest update, the app would alter the start time in the scheduled charging tab according to the departure time and charge level / amperage so I could – with trial and error – manually see when it’d start (with departure time as the end time). Not ideal, a bit klunky but better than nothing. Since the car software has updated, it no longer changes the start time in the phone app, so I don’t have that option.
I have to fall back on guesswork which is less than ideal.
So I would appreciate it if you could get the proper schedule use case as described in my previous email into the development queue. This is more important to me (and others) than integrating another game that we won’t use. I’m looking at you, Sonic.
Please let me know how you get on, and what the outcome is of my request.
Reply:
Thank you for the clarification, I understand the inconvenience.
As I have mentioned, I have escalated this to our development team to consider for future updates.
Unfortunately, We will not be able to update on the outcome of this request specifically, but invite you to stay updated on our website.
So there we have it. The devs will get notified (hopefully a proper ticket will be raised) but we won't know if it's addressed until we see it in the app.
Good job! Hopefully someone will take notice.
I mean it’s not hard is it?!
Start time, end time. Job done!