I just dropped off my 2014 MS60 with 63k miles for the infamous milling sound to the SC in Littleton, CO. They immediately diagnosed it as the drive unit. I received notification tonight the car would be ready for pickup tomorrow. What I wasn’t expecting was the amount due on the invoice. It says I am being charged ~$5800 for a drive unit replacement. Unless I am missing something, wouldn’t this be covered under warranty? Only other thing I can think of is that I am not the original owner. I bought it via private sale. If anyone can shed any light on this I’d really appreciate it.
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Charged for New Drive Unit?
- Thread starter Sou7hCat09
- Start date
You should be covered per the warranty info below:
"The Battery and Drive Unit Limited Warranty covers the repair or replacement of any malfunctioning or defective Model S or X lithium-ion battery for a period of 8 years or unlimited miles/km, with the exception of the original 60 kWh battery (manufactured before 2015) that is covered for a period of 8 years or 125,000 miles (200,000 km), whichever comes first. To provide you with even more assurance, the Battery and Drive Unit Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions."
By the time I reviewed the invoice the SC was closed. I plan to call first thing tomorrow morning but I thought I would ask around if anyone would know why. Hopefully it’s just a paperwork drill for them. Wasn’t planning on spending $6k!
Core factory warranty remains with the car, not the owner so you should still have the coverage. Even the ESA is transferable
The following is official:
Vehicle Warranty | Model S and Model X
Does the New Vehicle Limited Warranty transfer to the new owner if I sell my Model S or X?
Your New Vehicle Limited Warranty will follow your vehicle and be transferred to the new owner when a vehicle ownership transfer is performed through Tesla.
Can I transfer my Extended Service Agreement to the new owner if I sell my Tesla vehicle?
Yes, you can transfer the unused portion of your Extended Service Agreement with the sale of your vehicle. The agreement will transfer to the new owner when the vehicle ownership transfer is processed through Tesla. Please refer to the Extended Service Agreement Terms and Conditions for more information.
Car has a clean title and I actually got an update on my phone today that the FW was updated. Very interesting...
Betting that is on the invoice but there is another line deducting it.
I hope you’re right. All I see is a total amount with the $6k quoted. Of course I’ll be glad to admit if it’s a total error on my part.
I’ll reply tomorrow after I find out. Good info in case anyone runs into the exact same situation.
Long story short it was covered under warranty. I called the SC first thing in the morning and the person I got was so adamant that the charge was correct. Of course I took him up on his offer to talk to his boss. It took about 15 seconds of talking to his boss before he realized the mistake. Everything was taken care of and I picked up the car without any issues. SA apologized and had me on my way. Thank you Tesla for clearing this up so quickly. Also if anyone is curious the DU was $6764.14 after CO tax and labor.
Probably the most satisfying feeling, knowing an employee was proven wrong by their boss in front of you.
BIG ACH
Member
I would've thought that's the cost AFTER giving the old drive unit to Tesla.
JohnnyG
Weee!
Yea, careful with this... Some major parts prices come with the clause that they keep the old part.
