Charged for recall?

[Double_J]

Tesla has released some recent recall notices and I was contacted by tesla that my vehicle was part of the group. A mobile rep showed up and checked the bolts.

My app then went off and I received this invoice for the service call. I didn't provide any credit card number but I assume they will charge the card on file.

Does that make sense or am I reading this wrong. I tried calling tesla but couldn't reach them

 

[MrSlippery]

The pay type states "customer pay", I think the mobile rep likely keyed the repair work in wrong

 

[duanra]

Most likely a mistake.

 

[Double_J]

Got through to tesla (had to pick the sales department because service wouldn't answer). They said it was a mistake and will fix it.

 

[Paul8810]

The SC always posts an estimated $$$ charge for any expected service, that's just built into the software they use. If it's a warranty/recall repair, the charge will be $0.

 

[yyzbig6]

Service dept replies to text via the app much faster than voice calls.

 

[Fairchild]

Scheduled a service call for the Model Y for the Brake recall.
Rep called this morning and said my VIN # wasn't included in the recall.
Cancelled the appt. All good and efficient.

 

[angus[Y]oung]

Scheduled a service call for the Model Y for the Brake recall.
Rep called this morning and said my VIN # wasn't included in the recall.
Cancelled the appt. All good and efficient.

There's a VIN Checker page to determine if your particular vehicle is included in any recalls:

Tesla Service

www.tesla.com