Charging at home, but shows as "other" in the app

[MMDTX]

Getting used to my new MYLR and all was well last night when I charged at home using a wall charger, the app showed home charging once I set my home address.

Today, the app shows the car's location as my home address, but charging is logged under "other". I also noticed that Sentry is on even though the car is at home in my garage. Any ideas what setting I managed to unintentionally mess up between last night and today?

 

[jcanoe]

You need to first set the Home location in the Navigation system (when the Tesla vehicle is parked in your driveway or garage.)

 

[MMDTX]

You need to first set the Home location in the Navigation system (when the Tesla vehicle is parked in your driveway or garage.)

Yep - did that yesterday and verified that it’s still correct after I noticed this behavior tonight.

Home is set as 123 Main St, app shows car’s location as 123 Main St, but the car is behaving as though that isn’t where it is. I’m stumped.

 

[jcanoe]

Did you enter a cost per kWh value for the Home location in the Charging History settings within the Tesla app. (You can enter values for Home and Other.) The actual Supercharger costs are automatically uploaded for each Supercharger charging session.

 

[MMDTX]

Did you enter a cost per kWh value for the Home location in the Charging History settings within the Tesla app. (You can enter values for Home and Other.) The actual Supercharger costs are automatically uploaded for each Supercharger charging session.

I did. It’s less than a cent per kWh difference between home and other, so the difference isn’t big. I just can’t figure out why it worked perfectly yesterday and then today it’s confused

 

[jcanoe]

I did. It’s less than a cent per kWh difference between home and other, so the difference isn’t big. I just can’t figure out why it worked perfectly yesterday and then today it’s confused

The next thing to try would be to close out the Tesla app on your phone and relaunch the app.

 

[MMDTX]

The next thing to try would be to close out the Tesla app on your phone and relaunch the app.

Thanks. Tried that last night without success, but after a quick trip this morning home is showing as expected. Perhaps just a little gremlin.

 

[MMDTX]

Thanks. Tried that last night without success, but after a quick trip this morning home is showing as expected. Perhaps just a little gremlin.

One thought here that just came to me. I had the app closed last night during charging while we setup my wife's profile. Perhaps the closed app on my phone is the culprit for the "Other" location? It's the only thing I can think of that's different.

 

[Empiro]

Make sure your home address is on each of the profiles you use. That was one issue I had early on.

 

[Silicon Desert]

Thanks. Tried that last night without success, but after a quick trip this morning home is showing as expected. Perhaps just a little gremlin.

Do you have a decent cellular signal (as shown in the car) when at your home? If a poor or non existent signal, then the car may think it is somewhere else. And did the gps map show the proper location when you were at home?

 

[MMDTX]

Do you have a decent cellular signal (as shown in the car) when at your home? If a poor or non existent signal, then the car may think it is somewhere else. And did the gps map show the proper location when you were at home?

Yes. Cell signal was good and map showed correct location.

Hasn’t reoccurred since and all is well.

 

[ccwilli3]

related but different - anyone have Supercharger stops on road trips show up as 'other' in a similar way? Charging at home shows good for me, charging at SC seems to show correctly but if I make multiple SC stops on a road-trip in a day and it seems to show under 'other', which I don't get why...

 

[curleymapper]

If you have a second home with a wall charger is there any way of making it part of your home wall charging stats?

 

[Rgabin]

Had same reporting issue with my home charging %showing up under Other. Once I added my home address in Navigation the charge % is now populated under Home. Is there a way to reset Other to zero%?

 

[jcanoe]

Had same reporting issue with my home charging %showing up under Other. Once I added my home address in Navigation the charge % is now populated under Home. Is there a way to reset Other to zero%?

The stats reset every 31 days.

 

[Rgabin]

Thanks.

 

[jcanoe]

Thanks.

Actually, now that I thought about it, it is a rolling 31 day display. Eventually the old stats will age out.

 

[djlenny]

i have same issue, what is happening for me is my home address is 'pinned' on the map as the very centre of my house, and my car is approx. 10m from my hours under a carport, so when the car is charging the app does not recognise where the car is parked as though it is at home, (even though it is!)...i have tried to play with pinning in the app and on my contact card but still not being recognised, so all charging is at 'Other' and does not pick up all the different metrics i have inputted into the app (time of use etc)...unsure where else to chase a solution for this

 

[dwong8]

I have something similar.

My Home is set and works properly, location, cell wise, app tracks location and calculates properly.

My office, which is 500 meters/0.3 miles away, is setup in navigation, app has costs setup, and app shows the correct location of the office address, while charging there.

However, the charge stats logs the office charging under "Home".

Stumped, may be the locations are too close and can't differentiate?

 

[bluewhite79]

Under My wife’s profile home was not set in navigation and so when she plugged in, it showed as other. Make sure to set all profile navigation home.