Charging Issues

[d1217]

Is anyone having charging issues on the latest updates? I’m on 2024.20.9 and my app is the latest version. Been having issues with intelligent octopus controlling the smart charge and regular notifications to say octopus were unable to control my vehicle.

Last night I turned off the smart charge function and put a schedule on my pod point charger for those hours, all appeared to be working fine when I went to bed. Woke up and it stopped at about 1.30 this morning on 45%, the car started charging from 30% with it set to 80% limit, which it should have been able to reach by 5.30 this morning.

I’ve put a service request through to see if Tesla can help but wondered if anyone is having similar issues? Seems to have been since the latest car/app updates.

Thanks in advance

 

[KenYW]

You've stated that you turned Smart Charge off, so this issue is not related to Intelligent Octopus Go. You've also stated that you set the schedule on your PodPoint charger, assuming that was working correctly, your charger should have been providing power during that specified time window.

So that leaves the car itself, do you have any schedules set on the car or in the Tesla app that could be interfering with your setup?

I'm on 2024.20.9, too, and so far have not had any issues with charging, other than the usual notification from Octopus about being unable to control the vehicle when it's at or near the target charge level.

 

[d1217]

You've stated that you turned Smart Charge off, so this issue is not related to Intelligent Octopus Go. You've also stated that you set the schedule on your PodPoint charger, assuming that was working correctly, your charger should have been providing power during that specified time window.

So that leaves the car itself, do you have any schedules set on the car or in the Tesla app that could be interfering with your setup?

I'm on 2024.20.9, too, and so far have not had any issues with charging, other than the usual notification from Octopus about being unable to control the vehicle when it's at or near the target charge level.

I’m thinking it may be the charger, no schedules are set on the car. I turned the charger off at the isolator and plugged back in this morning, to try and get some extra juice in before work and it seemed to be ok, will test again tonight

 

[yessuz]

I’m thinking it may be the charger, no schedules are set on the car. I turned the charger off at the isolator and plugged back in this morning, to try and get some extra juice in before work and it seemed to be ok, will test again tonight

why would you set schedule on charger rather than a car?!

 

[Drew57]

Is anyone having charging issues on the latest updates? I’m on 2024.20.9 and my app is the latest version.

No, Ive charged several times via IOG and once via a Zappi schedule since getting 20.9. All good.

 

[Trilodroid]

Problems for a few weeks here also, definitely related to recent updates. One weekend it didn't charge at all and gave the "charge schedule will not reach charge limit" that I noticed after the fact. Since then, it charges to about 4% less than what I have it scheduled to do (leaving at 7AM). I have the STATS app, which has some features like schedule cooling that I use... it seems to be having issues with those schedules also.

 

[rincewind]

I've recently had the IOG app tell me that the car is away from home - which it isn't, It's plugged in on my home charger in the usual way. That went on for about 2 weeks, but seems to be resolved as of yesterday.

 

[MrBadger]

That went on for about 2 weeks, but seems to be resolved as of yesterday.

I cleared ours stuck away from home by waking the car.

I think even the Tesla app is struggling to get the correct status of the car on occasions.

 

[Drew57]

Since updating to 26.6 IOG shows the car as away from home (& will not proceed) until a charging schedule is set in the Tesla app as below. As soon as I do this IOG gives a schedule.

This is the first time in two and a half years that I've had to do anything other than via the Octopus app & is as a result of a change made by the latest Tesla update - ie Tesla 'allowing' the car to be charged, something IOG cannot override so it reports the car as 'away from home'.

 

[Sonny-Jim]

im sure you did this already from an email received some time back?

 

[MrBadger]

Since updating to 26.6 IOG shows the car as away from home (& will not proceed) until a charging schedule is set in the Tesla app as below. As soon as I do this IOG gives a schedule.

I don’t think it’s related directly to vehicle firmware version as I have been experiencing this for several weeks and we are still on early version of 2024.20.x

I suspect it’s possibly Tesla API related though as the Tesla app is also struggling to stay in sync with where/what car is doing. I wonder if it maybe related to recent changes where car is no longer woken when opening the Tesla app as this change in behaviour coincided with rollout of that feature in the app - quite possibly more than just an app change.

I found that waking the car was often enough for the new IO ‘status card’ to change from away from home to recognise car is at home and Smart Control available.

 

[Drew57]

im sure you did this already from an email received some time back?

View attachment 1072527

Yes I did this, I had previously reconnected and received the virtual key...just checked at 6.50am and yes, it's still there. Anyway, the car did charge to the IOG schedule OK last night.