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Charging keeps stopping.

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Hi all.
Our Tesla Model 3 long range has suddenly started to do some strange charging. We plug it in when back from work (down to 17%) and it seems that charging starts fine, but after about 2-3 minutes charging it stops again. We have not set any time for charging to be complete or anything else it just turns off. We try to start again from app and from the car and the charging starts and runs fine for about 1 minute and then it stops again. We have tried rebooting everything but nothing helps.
The only way we can get a stable charging back is to change the password on our Tesla account log out from everything and sign back in and then we can charge. So far we have changed our password to the Tesla account 4 times during a month to help this issue.
We have also tried to send in a request for service through the app but the fastest time we could get was 1 month from now.

Have anybody else experienced this or could come with some kind of explanation to what is wrong?
 
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Hi all.
Our Tesla Model 3 long range has suddenly started to do some strange charging. We plug it in when back from work (down to 17%) and it seems that charging starts fine, but after about 2-3 minutes charging it stops again. We have not set any time for charging to be complete or anything else it just turns off. We try to start again from app and from the car and the charging starts and runs fine for about 1 minute and then it stops again. We have tried rebooting everything but nothing helps.
The only way we can get a stable charging back is to change the password on our Tesla account log out from everything and sign back in and then we can charge. So far we have changed our password to the Tesla account 4 times during a month to help this issue.
We have also tried to send in a request for service through the app but the fastest time we could get was 1 month from now.

Have anybody else experienced this or could come with some kind of explanation to what is wrong?
I've also had a very similar problem. No error flashing on the UMC or stopped charging messages on the app or car. I put in a service request in the hopes that Tesla might see something on their end. They didn't see anything but did give me a new UMC (not sure why exactly other than the tech said they do go "bad" occasionally.) Unfortunately, the new UMC didn't help. I think the poster above may be right. I think it is something either with the app or with a 3rd party service. Not 100 percent sure though. It's not the outlet or wiring in my case (checked by a friend who is an electrician) and the fact that a new UMC didn't fix the issue makes me think it is software related. It could t also be the onboard charger but I've sat in my car and looked at the charging start and then stop (at 32 amps, 240 volts - using a nema 14-50) without any interference on my part and not error warning from the car or UMC so that is why I think it might be software related. I don't run any third party apps either.
 
I have had very similar over the last couple of weeks.

M3 SR+ would start a charge and simply stop, no schedule set on the car. I spoke to PodPoint who kindly replied stating car will only charge during my charging schedule which was set to take advantage of Octopus Go, once i explained I understood how a schedule worked they investigated further and could only identify a weak WiFi signal that could disrupt scheduled charging.

That sounded reasonable so I disable the schedule and started a charge manually, still stopped after a random amount of time. In desperation I reset the Tesla password and it all now seems to work...I do wonder if some random app I tried in the past was disrupting things?

Will keep an eye on things but for the first time in 2 weeks I have a full charge.
 
I've experienced the same issue on my 2020 MS LR+ since the newest update. The light on the charging port turns red and charging stops. When I unplug the charger and plug it back in, it starts charing again but only lasts a few minutes. I also noticed if the charger is left in too long after the red light comes on, the cooling fan for the batteries come on strong.

This hasn't happened before so I think it may have something to do with the update.
 
Hi all.
Our Tesla Model 3 long range has suddenly started to do some strange charging. We plug it in when back from work (down to 17%) and it seems that charging starts fine, but after about 2-3 minutes charging it stops again. We have not set any time for charging to be complete or anything else it just turns off. We try to start again from app and from the car and the charging starts and runs fine for about 1 minute and then it stops again. We have tried rebooting everything but nothing helps.
The only way we can get a stable charging back is to change the password on our Tesla account log out from everything and sign back in and then we can charge. So far we have changed our password to the Tesla account 4 times during a month to help this issue.
We have also tried to send in a request for service through the app but the fastest time we could get was 1 month from now.

Have anybody else experienced this or could come with some kind of explanation to what is wrong?
I have a 2021 Model Y LR and about a month ago I got a message on my phone app that the car had stopped charging. It has gotten progressively worse. Today it would only charge 3 or 4 % before it stopped. The only way to get it to start is to unplug the car and replug it. I know that it isn't the Tesla wall connector because my neighbor uses my connector to charge her Model 3, and does not have a problem.
I scheduled an appointment with Tesla and the work order shows: Replace PT sensor, Low - 1 and Replace PT Sensor High - 2.
My appointment is 4 Nov.
I hope that this does not affect SuperCharging as we are about to leave on a trip tomorrow.
 
I own a 2020 Model Y LR and charge overnight on a 40 amp 240v circuit with the Tesla connector. This morning, there was a message on my phone app that charging stopped at 180 miles, but when the car woke up, it showed 264 miles of charge. However, the limit I set was 274 miles. I manually resumed charging from the phone. Charging resumed and completed the charge to 274 miles. There was no error message when I checked the car.

Charging never has stopped previously. The only difference since I last charged overnight a couple of days ago is that I turned off Cabin Overheat Protection as part of an effort to eliminate the rotten egg smell in the HVAC system. The car is parked in a well sealed and heavily insulated garage, and the cabin temperature this morning was 72 degrees.
 
I discovered that my problem is that I have an inherently defective Gen3 Tesla Wall Connector, Part No. 1457768-01-F, that overheats and stops charging. I will be calling Tesla today when they open to request a replacement with the updated Wall Connector. See:

 
I am experiencing the same issue with charging stopping after approx 15 mins for the last week. Tesla support believe the logs show that a third party app is issuing a stop charging command.
We have proved that if you stop ‘mobile access’ in the ‘Safety and Security’ menu then the car charges normall.

I had 3 apps installed
⁃ Watch App for Tesla
⁃ AmpTech | Premium Tesla App
⁃ Stats: for Model S/3/X/Y

However, deleting them all did not work….Tesla have said they have done something to disable them from their end but takes 7 days to work🤷‍♂. So we will see next week.

Has anyone else found a solution to this issue?
 
Interesting thread. I've had the same problem in my 2018 Model 3 Dual Motor LR: after a few minutes of charging, it randomly stops charging. No error message pops up to explain why.

What's puzzling to me is that my daughter's 2021 Model 3 charges flawlessly on the same NEMA 14-50 charger in my garage. I've made 6 trips to the Tesla service center and they cannot provide an explanation for the problem. They seem to think the problem resides in the circuit to my home charger, but that doesn't explain why my daughter's Model 3 charges flawlessly.

Any suggestions or explanations would be welcome.
 
PS: years ago I received a free HPWC (generation 2) as a gift from Tesla because of my referral codes. I never installed it because I didn't need it. Is there any reason to think that my charging problem would go away if I had the HPWC installed?
Its unlikely. The problem sounds like its in the car/software, since your daughters 3 charges normally.

Any messages on the screen? Can you watch it to catch the failure in person/live?

Have you tried the UMC? The UMC from your daughters car? Have you tried a lower current level?
 
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Dad,

Thanks for the reply. To answer your questions:
  • No, there are no messages on the screen. Charging simply stops.
  • I've sat in the car and watched this happen, photographing the screen every minute so that I could tell the service center to the minute exactly when the charging stops. Allegedly they have "pulled the logs" online and still can't tell me what is wrong.
  • Yes, I've switched out the mobile connector to the brand new one from my daughter's car. The problem persists
  • Yes, I've tried charging at 16 amps and the problem persists.
I would agree that the problem is in my car, although they are unable to duplicate it at the service center (except for once, when I went on a Saturday, not knowing the SC was closed): The delivery specialist allowed me to plug in to their supercharger, and while we were chatting, the car just stopped charging, and she said, "oh, that's strange."

On a recent visit, they swapped out the ECU and replaced it with a new one, but the problem still persists.

I would agree that since my daughter's 3 charges flawlessly off of the same circuit, it is likely due to something in my car but the service center is unable to identify it.

Any suggestions are welcome.
 
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Dad,

Thanks for the reply. To answer your questions:
  • No, there are no messages on the screen. Charging simply stops.
  • I've sat in the car and watched this happen, photographing the screen every minute so that I could tell the service center to the minute exactly when the charging stops. Allegedly they have "pulled the logs" online and still can't tell me what is wrong.
  • Yes, I've switched out the mobile connector to the brand new one from my daughter's car. The problem persists
  • Yes, I've tried charging at 16 amps and the problem persists.
I would agree that the problem is in my car, although they are unable to duplicate it at the service center (except for once, when I went on a Saturday, not knowing the SC was closed): The delivery specialist allowed me to plug in to their supercharger, and while we were chatting, the car just stopped charging, and she said, "oh, that's strange."

On a recent visit, they swapped out the ECU and replaced it with a new one, but the problem still persists.

I would agree that since my daughter's 3 charges flawlessly off of the same circuit, it is likely due to something in my car but the service center is unable to identify it.

Any suggestions are welcome.
I'd say that it shouldn't be your problem anymore. Make an appointment to drop off the car at the SC with a low state of charge and let them figure it out. I'm betting its a problem in the penthouse where all the actual charging circuitry lives. Its very notable that it also happened during supercharging because that bypasses much of the car's charging circuitry. "We don't know what's wrong" isn't a good enough answer, especially since its probably still under warranty.
 
Thanks, Dad. I've dropped it off at the SC four times over the last 8 weeks and they can't figure it out!

I'm kind of at my wit's end, not knowing what to do. The SC suggested I talk to my electrician to have him look at the circuit but they can't even tell me what he should look for.

I have a 100 amp panel, and my NEMA 14-50 plug is on a dedicated circuit with a 50 amp breaker. The breaker never trips.
 
I've dropped it off at the SC four times over the last 8 weeks and they can't figure it out!

I'm kind of at my wit's end, not knowing what to do. The SC suggested I talk to my electrician to have him look at the circuit but they can't even tell me what he should look for.
I would get quite a bit stronger with telling them where they can stick that suggestion. You have done the due diligence, eliminating variables, with using different power cords and adapters and cars. You have found that other cars can charge fine from that circuit and with various cables. The factor that makes it not work is just your car. So I would have to say put on the arguing pants when you go back to them.
 
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