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Charging Miles in Loot Box

cjh75

Member
Sep 20, 2019
54
19
Herts
I am unable to see how many free supercharging miles I have left on my apps loot box...anyone else able to see this or is this in different place? Thanks.
 

FakeGenius

Member
Aug 24, 2020
26
29
Bradford
Are you leasing? If so it doesn't appear in the app, but if you log into your Tesla.com account they should appear there.

I charged when I first got the car, so now if I go I to Payment Details on Tesla.com it shows payment history. The super charging I did has a value of 0 and shows how many credits I have left.

Its not very user friendly.
 

DaveW

Active Member
May 21, 2019
1,188
950
Beds, UK
If you're a lease customer they broke this when they changed the accounts around.

In the desktop site, under history, clicking into a previous supercharge shows the balance as kWh
 
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Roy W.

Battery running low...
Jun 3, 2019
2,334
2,395
Derby, UK
I am unable to see how many free supercharging miles I have left on my apps loot box...anyone else able to see this or is this in different place? Thanks.
I’ve just checked and mine are still showing in my Loot Box. You can also see them on your Tesla account webpage under Manage - History where it also shows your supercharger use history.
 

cjh75

Member
Sep 20, 2019
54
19
Herts
Are you leasing? If so it doesn't appear in the app, but if you log into your Tesla.com account they should appear there.

I charged when I first got the car, so now if I go I to Payment Details on Tesla.com it shows payment history. The super charging I did has a value of 0 and shows how many credits I have left.

Its not very user friendly.

Hi yes I am a lease customer so that would explain it then. I can see credit in kWh remaining on website but do not get informed when any new supercharger miles are added through my referral code...thats assuming they actually are being added!
 

Mr Miserable

Well-Known Member
Supporting Member
Jul 8, 2019
5,491
10,464
UK
Hi yes I am a lease customer so that would explain it then. I can see credit in kWh remaining on website but do not get informed when any new supercharger miles are added through my referral code...thats assuming they actually are being added!
You don't get told when new referral miles are added, although you can see when a referral vehicle has been delivered. The two are not the same and you need to check to see whether miles were added when the delivery was made. I am pursuing Tesla for 4000 missing miles at the moment - it's only been 3 months so far, so early days in the Tesla customer service response index.
 
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cjh75

Member
Sep 20, 2019
54
19
Herts
You don't get told when new referral miles are added, although you can see when a referral vehicle has been delivered. The two are not the same and you need to check to see whether miles were added when the delivery was made. I am pursuing Tesla for 4000 missing miles at the moment - it's only been 3 months so far, so early days in the Tesla customer service response index.

Ok thanks I can see I have confirmed deliveries in my website account but I cant see anywhere where I can check to see if the miles were actually added when the deliveries were made. Looks like I will also have to chase Tesla as sure I am missing some too!
 

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