Charging port

[metafor]

I've had the M3 for about a week now. All seems to go well except for a few issues with the charging port:

1. The mobile app keeps saying the charge port is open even though it's not.
2. The button on the supercharger connector doesn't open the charge port.

Anyone else having similar issues?

 

[SpiceWare]

Phone Shows Status "Charge Port Door Open"

 

[metafor]

Thanks!

Has anyone gone to a supercharger station and used the button on the connector to open the charge port? It doesn't work for me. I haven't tried the mobile charge connector yet.

 

[silentsnow31802]

Supercharger button works fine for me. Maybe the button on your specific charger is broken?

 

[mai]

The 3's charge port door can be opened by pushing on it. Your car just needs to be unlocked.

 

[kbecks13]

The 3's charge port door can be opened by pushing on it. Your car just needs to be unlocked.

Which can be super annoying if you're washing your car with your phone in your pocket

 

[ForeverFree]

Thanks!

Has anyone gone to a supercharger station and used the button on the connector to open the charge port? It doesn't work for me. I haven't tried the mobile charge connector yet.

Neither the Supercharger nor home HPWC button works for me.

Manual says it should work ... and isn't qualified as a "coming soon" feature.

 

[outdoors]

Try giving it a little pull up till the motor kicks in to open it.

 

[DFibRL8R]

There is a release that unlocks the charge cable from the charge port located in the rear trunk, driver's side near the trunk light. Small rubber grip cable pull which releases the lock securing the cable in place. Could be handy if loss of 12V power or some other failure that prevents charge cable release. Thanks to @Vistan for discovering the cable (even if he was too chicken to actually pull it)

 

[MrBilly]

Neither the Supercharger nor home HPWC button works for me.

Manual says it should work ... and isn't qualified as a "coming soon" feature.

I've had the same issue, cable button doesn't ever open it. I just open the charge port door from the screen until this gets fixed. Here's a previous post of mine on that issue.
Oh boy, there is going to be some learning curve for model 3 owners

 

[gregincal]

I've had the same issue, cable button doesn't ever open it. I just open the charge port door from the screen until this gets fixed. Here's a previous post of mine on that issue.
Oh boy, there is going to be some learning curve for model 3 owners

And also I assume pressing on the flap doesn't open it? I haven't tried a supercharger yet, but the button on the mobile charger that comes with the car opens it fine.

 

[MrBilly]

Pressing the flap does open it. Hadn't tried this on the model 3 before because even though this also works on the model S, I thought I heard it may stress the actuator. That may be just in the model S case.

 

[elroy]

I haven't been to a supercharger yet, but I can confirm that on two different HPWC's that the button on the handle does not open the charging port. The car is unlocked and tapping the door does open it. The button on the handle of the included UMC with my Model 3 does open the charging port. They must have changed the frequency of the RF signal, and the Model 3 isn't recognizing the old frequency. Hopefully this can be fixed with a software update so the Model 3 will recognize the older charging connectors' buttons.

 

[gregincal]

I used my old Model S UMC for the first week and the button opened the flap just fine.

 

[smartypnz]

Yup, old HPWC opens it. 110 v w/adapter and included new cable opens it. Pressure on the 'flap' door opens it.

 

[run-the-joules]

I haven't been to a supercharger yet, but I can confirm that on two different HPWC's that the button on the handle does not open the charging port. The car is unlocked and tapping the door does open it. The button on the handle of the included UMC with my Model 3 does open the charging port. They must have changed the frequency of the RF signal, and the Model 3 isn't recognizing the old frequency. Hopefully this can be fixed with a software update so the Model 3 will recognize the older charging connectors' buttons.

My HPWC opens it just fine every night.

 

[MikeBur]

With home and destination chargers, I learnt with S that sometimes you need to try different positions when pressing the handle button. Best for S was about mid way down rear hatch window. On Model 3 this appears to be to left of charge port flap. Does work, though agree it is less willing than the S.
Of course you could just try long pressing the trunk/boot button on remote... oh, yea....

 

[elroy]

On Model 3 this appears to be to left of charge port flap.

I have to be very close to the charge port on the 3 for it to open it (an inch or two away).

This is the trick I was missing. I was holding the end 12" back, you know, so the door doesn't swing open and hit the connector. But they are correct, even 6" back is no good. I have to be within 2" of the upper left corner of the door, then it works. Of course, tapping the door always works too. Thanks all!